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04-13-2011, 08:07 AM   #16
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Thanks to all for your responses!

Update:
I just ordered a new one from B&H via the PF link.
The price is back down to $1,378.
I added a 2 year extended warranty for 20 bucks, $1,398 total.
Should arrive by next Tuesday

04-13-2011, 08:15 AM   #17
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You could have just sent it to CRIS. They don't ask you where you got it, they just replace it.
04-13-2011, 08:21 AM   #18
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QuoteOriginally posted by mabelsound Quote
You could have just sent it to CRIS. They don't ask you where you got it, they just replace it.
How do you do that? On their website:

https://www.criscam.com/register_ian.php

it says:

QuoteQuote:
Warranty:
(All warranties require a dated bill of sale)

Shipping: $12.00
TOTAL: $12.00
04-13-2011, 10:04 AM   #19
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I never filled that out--just emailed them and told them I had a stained K5 and gave the serial number, and they told me to send it in. They replaced it no questions asked, no charge of any kind. In fact, I sent in the body only, and they sent me a whole new kit, box, manuals, charger, cables, etc.

04-13-2011, 10:05 AM   #20
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I strongly suspect Pentax told 'em, JUST MAKE THIS PROBLEM GO AWAY NOW.
04-13-2011, 11:23 AM   #21
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Rungon numero ylös ja Pentaxforums sivuille. Palauta kamera, pääset helpommalla. Jos ostaa uuden K-5 rungon numero 42xxxxxx tai isonpi.
04-13-2011, 01:39 PM   #22
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When I called Pentax about my stain problem they emailed me a return label and had me send it to C.R.I.S. and I was told that I needed to include a copy of my invoice (from Adorama).

As of yesterday C.R.I.S. received my K-5 and logged it. Now I have to see how long it takes to get a replacement.
04-14-2011, 03:56 PM   #23
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QuoteOriginally posted by robtcorl Quote
Thanks to all for your responses!

Update:
I just ordered a new one from B&H via the PF link.
The price is back down to $1,378.
I added a 2 year extended warranty for 20 bucks, $1,398 total.
Should arrive by next Tuesday
Thanks for the heads up, Bob! Purchased the exact same items from B&H

04-14-2011, 07:00 PM   #24
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QuoteOriginally posted by buknoy Quote
Thanks for the heads up, Bob! Purchased the exact same items from B&H
I'm sure that you'll really like the K-5, I shipped the one from Amazon back today.
My new one is now due to arrive on Monday, can't wait!
04-14-2011, 09:04 PM   #25
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Dude, just send it in to get fixed. I did exactly what you did except on purpose. I assumed the Warehouse Deals K-5 had stains and bought it knowing that Pentax is replacing them no questions asked. So I saved about $250 by simply waiting for CRIS to send the camera back.
04-15-2011, 06:33 AM   #26
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QuoteOriginally posted by GregK8 Quote
Dude, just send it in to get fixed. I did exactly what you did except on purpose. I assumed the Warehouse Deals K-5 had stains and bought it knowing that Pentax is replacing them no questions asked. So I saved about $250 by simply waiting for CRIS to send the camera back.

that's pretty much exactly what I did, there were no questions asked by Pentax/CRIS. In fact, i'm almost certain I even included a copy of the Amazon Warehouse Deals receipt in the box with the camera when it was shipped back to CRIS...still no questions asked. The only thing I did differently, was asked Warehouse Deals for an additional discount (because they advertised it as Used-Like New) and they threw me an extra 20% refund on top of an already pretty decent deal.

The Square Trade Warranty I bought additionally was through Amazon and it was $44.99 (a little pricey, i know) and was for open box items valued up to $2000. Now that I have a brand new replacement camera, i'm not sure how that would affect the warranty if i ever needed it. i'm thinking that it should be fine, being as how i never provided square trade with a serial number? i'll cross that bridge if and when.
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