Anyone have a circuit board go on K-5

pamones · 07-12-2011, 11:43 AM

After waiting 3 weeks I finally got through to CRIS cam to find out what is wrong with my k-5. They said my printed circuit board was fried and it will take a minimum of 6 weeks to repair it, as they are waiting on a part from overseas. My first response was are they rowing a boat across the ocean to get the part! UGH!

I've only had this camera for 3 months and am loosing my faith in Pentax. Has anyone else had a similar issue?

philbaum · 07-12-2011, 12:02 PM

No, not had anything go wrong with my K5. Friend had a shutter circuit board go wrong on his K20D - if i have that right?? Anyway, he's been told that for K20 parts, they are waiting for enough demand to do a run of them. In the meantime he's bought a K5.

Hope your part arrives quickly!

pamones · 07-12-2011, 12:32 PM

Thanks, fortunately I have my K20 for back up, but if something goes wrong with that I am in trouble. I do hope it doesn't take the projected 6 weeks to get my K-5 back to me I really need it for a few sessions I have coming up in super low light. That's where my k-5 excels over the K20

bobva · 07-12-2011, 12:34 PM

Sorry to here that.

In the meantime you say youve had the camera for 3 months. Why didnt they give you a new one. The stores I buy things from will and does had me new when I bring in defective Items If they want more of my business.

If they dont I call visa they refund me.

wlachan · 07-12-2011, 01:03 PM

I am surprised they didn't stock such part because faulty printed circuits aren't that rare with Pentax DSLRs.

pamones · 07-12-2011, 01:06 PM

I didn't take it back to B&H I called Pentax when the camera originally died and they told me to send it in. Over the phone they thought it was a loose battery contact or something simple like that. Then today found out its a much more serious problem that thought.
I wish they would just issue me a new camera. Must keep hounding them!

RonHendriks1966 · 07-12-2011, 01:09 PM

Originally posted by wlachan

I am surprised they didn't stock such part because faulty printed circuits aren't that rare with Pentax DSLRs.

To correct that, these things tend to go down on every electronic equipement from time to time on a small percantage.

twitch · 07-12-2011, 04:32 PM

All these K-5 issues are a plot by Pentax to get all of us to buy 2 K-5's, one as primary, the other as backup

pamones · 07-13-2011, 11:40 AM

Called Pentax again to hound them, I seriously cannot believe that it will take 6 weeks to get a new circuit board, and that the problem will be resolved and won't happen again.
I kept asking to speak with a supervisor and kept going up until I spoke with someone who would agree that this was a problem. They have now made a note on my work order that if my part is not in by august 1st that a new body will be issued.
But that doesn't mean a new body will be on its way come august 2nd a new body will in the mail. That could take more time. ACK- back to the 6 weeks. So calling back tomorrow to push a bit more. This is rediculous!

Rin · 07-13-2011, 02:23 PM

What was the reason why it had to be replaced by the way?

pamones · 07-13-2011, 04:52 PM

The printed circuit board got fried

dandeluca · 07-13-2011, 06:31 PM

You'll see another thread nearby about the shutter going off by itself, but i actually think it's just the mirror moving, since no extra pix get taken. or maybe it's the shutter. but regardless, a bunch of people are having this problem, and it sure seems like a circuit board problem to me. i have had two cameras now doing this (the second not so badly yet), and it was set off by all kinds of different controls on the camera -- shutter, rear dial, af button, turning the camera on or off, even inserting a battery. this says to me that circuits are crossed, which seems like a circuit board. that this fault seems pretty common could be why they're back-ordered on circuit boards.

my first k5 started doing this all the time after about 3 mos. after 2 long months in repair and some complaining from me they finally sent me a new one, which started acting up in 2 or 3 weeks. for now it's still intermittent and mild, but something tells me it's toast.

it's possible pentax has a big issue on its hands. seems much worse than the sensor stain issue, though can't be sure how common it is.

JohnBee · 07-13-2011, 06:39 PM

Originally posted by pamones

After waiting 3 weeks I finally got through to CRIS cam to find out what is wrong with my k-5. They said my printed circuit board was fried and it will take a minimum of 6 weeks to repair it, as they are waiting on a part from overseas. My first response was are they rowing a boat across the ocean to get the part! UGH!

I've only had this camera for 3 months and am loosing my faith in Pentax. Has anyone else had a similar issue?

I've sent out many Pentax bodies to Pentax Canada over the years for CLA and in a few occasions it took that long to get them back. However, I always keep a backup body on hand and so the wait was nothing more than an inconvenience.

Having said that, 6 weeks sounds about right for a repair of this type imo. However, if you find yourself in a position where you don't have a backup and need one, then I'd recommend getting yourself setup to as to avoid such things in the near future. ie. extended warranty with dealer etc. to keep yourself up and running.

Rin · 07-13-2011, 06:40 PM

Originally posted by pamones

The printed circuit board got fried

but what was happening before it got fried? was it the shutter issue that is now the hot problem for this camera?

jamesm007 · 07-13-2011, 07:03 PM

Originally posted by pamones

Called Pentax again to hound them, I seriously cannot believe that it will take 6 weeks to get a new circuit board, and that the problem will be resolved and won't happen again.
I kept asking to speak with a supervisor and kept going up until I spoke with someone who would agree that this was a problem. They have now made a note on my work order that if my part is not in by august 1st that a new body will be issued.
But that doesn't mean a new body will be on its way come august 2nd a new body will in the mail. That could take more time. ACK- back to the 6 weeks. So calling back tomorrow to push a bit more. This is rediculous!

Yea I feel your pain. Its absolutely no fun waiting for what seems like forever to get back something you paid good money for and enjoy a lot. Should see my posts here when my GX10 died on me (K10D clone). I had to call all the time

.

I have learned over the years to just ride it out. I just (June 27) received my K20D back from CRIS after it was in their hands for 19 days, 15 working days, with shipping I waited a few weeks in total. I thought thats not bad. But it was the first time I had to send in my K20D that I have owned for over two years now, so a bit of a difference, its not a new toy.

Again I know how it feels...

07-12-2011, 11:43 AM	#1
pamones Junior Member Join Date: Sep 2010 Location: Vermont Posts: 46	Anyone have a circuit board go on K-5 After waiting 3 weeks I finally got through to CRIS cam to find out what is wrong with my k-5. They said my printed circuit board was fried and it will take a minimum of 6 weeks to repair it, as they are waiting on a part from overseas. My first response was are they rowing a boat across the ocean to get the part! UGH! I've only had this camera for 3 months and am loosing my faith in Pentax. Has anyone else had a similar issue?

07-13-2011, 06:31 PM	#12
dandeluca New Member Join Date: Sep 2008 Location: New York City, NY Posts: 10	gee, were you having the mirror problem? You'll see another thread nearby about the shutter going off by itself, but i actually think it's just the mirror moving, since no extra pix get taken. or maybe it's the shutter. but regardless, a bunch of people are having this problem, and it sure seems like a circuit board problem to me. i have had two cameras now doing this (the second not so badly yet), and it was set off by all kinds of different controls on the camera -- shutter, rear dial, af button, turning the camera on or off, even inserting a battery. this says to me that circuits are crossed, which seems like a circuit board. that this fault seems pretty common could be why they're back-ordered on circuit boards. my first k5 started doing this all the time after about 3 mos. after 2 long months in repair and some complaining from me they finally sent me a new one, which started acting up in 2 or 3 weeks. for now it's still intermittent and mild, but something tells me it's toast. it's possible pentax has a big issue on its hands. seems much worse than the sensor stain issue, though can't be sure how common it is.

07-13-2011, 06:39 PM	#13
JohnBee Veteran Member Join Date: Sep 2008 Location: Newrfoundland Photos: Albums Posts: 4,667	Originally posted by pamones After waiting 3 weeks I finally got through to CRIS cam to find out what is wrong with my k-5. They said my printed circuit board was fried and it will take a minimum of 6 weeks to repair it, as they are waiting on a part from overseas. My first response was are they rowing a boat across the ocean to get the part! UGH! I've only had this camera for 3 months and am loosing my faith in Pentax. Has anyone else had a similar issue? I've sent out many Pentax bodies to Pentax Canada over the years for CLA and in a few occasions it took that long to get them back. However, I always keep a backup body on hand and so the wait was nothing more than an inconvenience. Having said that, 6 weeks sounds about right for a repair of this type imo. However, if you find yourself in a position where you don't have a backup and need one, then I'd recommend getting yourself setup to as to avoid such things in the near future. ie. extended warranty with dealer etc. to keep yourself up and running. Last edited by JohnBee; 07-13-2011 at 06:51 PM.

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07-12-2011, 12:02 PM	#2
philbaum Veteran Member Join Date: Oct 2007 Location: Port Townsend, Washington State, USA Posts: 3,659	No, not had anything go wrong with my K5. Friend had a shutter circuit board go wrong on his K20D - if i have that right?? Anyway, he's been told that for K20 parts, they are waiting for enough demand to do a run of them. In the meantime he's bought a K5. Hope your part arrives quickly!

07-12-2011, 12:32 PM	#3
pamones Junior Member Join Date: Sep 2010 Location: Vermont Posts: 46 Original Poster	Thanks, fortunately I have my K20 for back up, but if something goes wrong with that I am in trouble. I do hope it doesn't take the projected 6 weeks to get my K-5 back to me I really need it for a few sessions I have coming up in super low light. That's where my k-5 excels over the K20

07-12-2011, 12:34 PM	#4
bobva Forum Member Join Date: May 2011 Location: Tacoma Everett Posts: 53	Sorry to here that. In the meantime you say youve had the camera for 3 months. Why didnt they give you a new one. The stores I buy things from will and does had me new when I bring in defective Items If they want more of my business. If they dont I call visa they refund me.

07-12-2011, 01:03 PM	#5
wlachan Veteran Member Join Date: Sep 2006 Location: Canada Photos: Albums Posts: 2,625	I am surprised they didn't stock such part because faulty printed circuits aren't that rare with Pentax DSLRs.

07-12-2011, 01:06 PM	#6
pamones Junior Member Join Date: Sep 2010 Location: Vermont Posts: 46 Original Poster	I didn't take it back to B&H I called Pentax when the camera originally died and they told me to send it in. Over the phone they thought it was a loose battery contact or something simple like that. Then today found out its a much more serious problem that thought. I wish they would just issue me a new camera. Must keep hounding them!

07-12-2011, 01:09 PM	#7
RonHendriks1966 Banned Join Date: Jan 2009 Photos: Gallery Posts: 9,675	Originally posted by wlachan I am surprised they didn't stock such part because faulty printed circuits aren't that rare with Pentax DSLRs. To correct that, these things tend to go down on every electronic equipement from time to time on a small percantage.

07-12-2011, 04:32 PM	#8
twitch Veteran Member Join Date: Nov 2009 Posts: 4,571	All these K-5 issues are a plot by Pentax to get all of us to buy 2 K-5's, one as primary, the other as backup

07-13-2011, 11:40 AM	#9
pamones Junior Member Join Date: Sep 2010 Location: Vermont Posts: 46 Original Poster	Called Pentax again to hound them, I seriously cannot believe that it will take 6 weeks to get a new circuit board, and that the problem will be resolved and won't happen again. I kept asking to speak with a supervisor and kept going up until I spoke with someone who would agree that this was a problem. They have now made a note on my work order that if my part is not in by august 1st that a new body will be issued. But that doesn't mean a new body will be on its way come august 2nd a new body will in the mail. That could take more time. ACK- back to the 6 weeks. So calling back tomorrow to push a bit more. This is rediculous!

07-13-2011, 02:23 PM	#10
Rin Forum Member Join Date: Nov 2010 Posts: 87	What was the reason why it had to be replaced by the way?

07-13-2011, 04:52 PM	#11
pamones Junior Member Join Date: Sep 2010 Location: Vermont Posts: 46 Original Poster	The printed circuit board got fried

07-13-2011, 06:40 PM	#14
Rin Forum Member Join Date: Nov 2010 Posts: 87	Originally posted by pamones The printed circuit board got fried but what was happening before it got fried? was it the shutter issue that is now the hot problem for this camera?

07-13-2011, 07:03 PM	#15
jamesm007 Veteran Member Join Date: Jul 2008 Location: Detroit MI, USA Posts: 508	Originally posted by pamones Called Pentax again to hound them, I seriously cannot believe that it will take 6 weeks to get a new circuit board, and that the problem will be resolved and won't happen again. I kept asking to speak with a supervisor and kept going up until I spoke with someone who would agree that this was a problem. They have now made a note on my work order that if my part is not in by august 1st that a new body will be issued. But that doesn't mean a new body will be on its way come august 2nd a new body will in the mail. That could take more time. ACK- back to the 6 weeks. So calling back tomorrow to push a bit more. This is rediculous! Yea I feel your pain. Its absolutely no fun waiting for what seems like forever to get back something you paid good money for and enjoy a lot. Should see my posts here when my GX10 died on me (K10D clone). I had to call all the time . I have learned over the years to just ride it out. I just (June 27) received my K20D back from CRIS after it was in their hands for 19 days, 15 working days, with shipping I waited a few weeks in total. I thought thats not bad. But it was the first time I had to send in my K20D that I have owned for over two years now, so a bit of a difference, its not a new toy. Again I know how it feels...