K5 replacement warranty

ivoire · 08-22-2011, 11:00 AM

I sent my K5 in for the e-dial and mirror flop problem. 21 days later I received a new replacement camera. I had purchased the extended warranty for the original (now defective unit) and am wondering if that covers the replacement. Anyone know what the warranty on a replacement is? and if the extended warranty is still good on the new unit? The paperwork says 6 months warranty on repairs but does not mention replacements. Very confusing.

Wheatfield · 08-22-2011, 11:23 AM

I think if you read your warranty, it will say something like "repair or replace at the companies discretion"
Generally, a company will replace a defective product if repairing it will cost them more.

ivoire · 08-22-2011, 11:38 AM

Originally posted by Wheatfield

I think if you read your warranty, it will say something like "repair or replace at the companies discretion"
Generally, a company will replace a defective product if repairing it will cost them more.

I'll send them email to clarify it. the repair paperwork says 6 months on repairs, but its a new unit, not the old repaired unit

Wheatfield · 08-22-2011, 12:15 PM

Clarify it with the company for sure, but I'm pretty sure that the warranty will transfer to the replacement camera.

08-22-2011, 11:00 AM	#1
ivoire Veteran Member Join Date: Mar 2007 Photos: Gallery Posts: 3,381	K5 replacement warranty I sent my K5 in for the e-dial and mirror flop problem. 21 days later I received a new replacement camera. I had purchased the extended warranty for the original (now defective unit) and am wondering if that covers the replacement. Anyone know what the warranty on a replacement is? and if the extended warranty is still good on the new unit? The paperwork says 6 months warranty on repairs but does not mention replacements. Very confusing.

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08-22-2011, 11:23 AM	#2
Wheatfield Moderator Join Date: Apr 2008 Location: The wheatfields of Canada Posts: 15,981	I think if you read your warranty, it will say something like "repair or replace at the companies discretion" Generally, a company will replace a defective product if repairing it will cost them more.

08-22-2011, 11:38 AM	#3
ivoire Veteran Member Join Date: Mar 2007 Photos: Gallery Posts: 3,381 Original Poster	Originally posted by Wheatfield I think if you read your warranty, it will say something like "repair or replace at the companies discretion" Generally, a company will replace a defective product if repairing it will cost them more. I'll send them email to clarify it. the repair paperwork says 6 months on repairs, but its a new unit, not the old repaired unit

08-22-2011, 12:15 PM	#4
Wheatfield Moderator Join Date: Apr 2008 Location: The wheatfields of Canada Posts: 15,981	Clarify it with the company for sure, but I'm pretty sure that the warranty will transfer to the replacement camera.