Originally posted by JeffJS Bull.
From the Pentax USA Website.
Please ship all products requiring warranty repair to the service facility nearest you. We do accept walk-in or repair drop offs at the PENTAX Service Facility. PENTAX Service Center 250 N. 54th Street Chandler, AZ 85226 Advance Camera Repair & Sales 8124 S.W. Beaverton-Hillsdale Highway Portland, OR 97225 503-292-6996 California Precision Service 1714 28th Street Sacramento, CA 95816 916-451-1335 Camera Repair Japan 3435 Breckinridge Blvd, Ste. 130 Duluth, GA 30096 770-935-9771 C.R.I.S. 250 North 54th Street Chandler, AZ 85226 480-940-1103 Forster's Camera Service 40 West 2950 South Salt Lake City, UT 84115 801-487-1288 Photo Tech 1413 South King Street, Ste 201 Honolulu, HI 96814 808-952-6161 Picture Perfect Unlimited 25876 The Old Road, Ste 300 Valencia, CA 91381 818-998-5204 Precision Camera and Video Repair 3 Anngina Drive Enfield, CT 06082 860-749-7380 United Camera and Binocular Repair 1062 Tower Lane Bensenville, IL 60106 630-595-2525
The OPs camera slipped through whatever cracks there are in CRIS's QA checks. That's all. It isn't the end of the world nor the end of CRIS. They've provided him with a Prepaid UPS label to send the camera back. Hopefully for him it will be fixed right, he can then go on taking pictures with it or sell it (whatever he decides to do), and move on.
See this address for CRIS Cameras?
C.R.I.S. 250 North 54th Street Chandler, AZ 85226 Remember the street address. Then read below.
Nope your reading old INFO. Go to Pentax USA website and download a warranty return paper. It will only give one address and thats CRIS in Arizona. You don't know what your talking about no other company can do warranty work for Pentax other than CRIS.
For Factory Service, please send to:
PENTAX SERVICE DEPARTMENT:
250 N. 54th Street
Chandler, AZ 85226
The other shops were shut out of warranty work. Why do you think everyone in the USA sends cameras to CRIS?
Now click on the part in the website where it tells you how to send in your dSLR for warranty repair. This is something you may not know, but fact is only CRIS can do warranty work now for Pentax in the USA.
See the address that says Pentax Service below? Thats CRIS cameras!
How do I send my equipment to PENTAX Service? Print a return shipping label: CLICK HERE to open a return shipping label (PDF, 56 KB) that you can print and attach to the outside of your package. If you are unable to print or use the above return shipping label for any reason, follow these instructions for packaging and shipping your PENTAX equipment for repair service: Please package your PENTAX product carefully and ship it (postage pre-paid and insured) to the following address: PENTAX SERVICE DEPARTMENT 250 N. 54th Street Chandler, AZ 85226 Telephone: 1-800-877-0155 Please ship the following items along with your product:- If within one year from the date of purchase, include a copy of your dated proof of purchase (sales receipt, charge slip, etc.). This is required for all warranty repairs; otherwise, we will send you a repair estimate
- Alternatively, if you own a PENTAX Extended Warranty for your product, you can also include the appropriate Extended Warranty documents
- A note explaining the problem
- Please include your address and daytime phone number
Please note: We only service the United States market (including U.S. territories). International customers seeking service must contact a PENTAX representative in their own country/region.
Now for the OP post here is his title "
HELP! HELP! K5 not working/back from CRIS". Note he is in distress. I have written posts the same, I am no better. But the help he needed was to be told the truth.
Truth is we don't know how the camera arrived not in proper working order Given the QC issues with the K-5 odds are high IMO that the repair was done but something failed in transit. The OP wanted to know what to do. Truth is I could buy a K-5 but I would not touch it with a 10' poll at this time. So I am not a K-5 fanboy, but a Pentax fanboy and can give him a IMO from a none K-5 fans position.
He can still take the info written to you and think about it. Hoya sold to Ricoh while making the K-5. No other Pentax dSLR has had so many problems during its first year. Even repairs go bad. The repairs are done per Pentax spec with Pentax parts but fail. The OP was calling out CRIS name in bold and you can believe it was in distress. If the camera comes back fine, then what? I would sell it as fast as possible and buy a K-7 and wait for the next best thing. That's my help, the truth as I see it. There seems (even hard for me to believe) to be some QC issues with the K-5. I would not wait until its value goes down to find out how well it holds up. I may buy one, if the QC issues go away. I really wish they would.
No offence only IMOs. Don't read the tone with me and malice, but one of me caring. Why else would I write. I have been here for years and am a Pentax fanboy.
Take a look at this old post of mine calling out Samsung's name. I know why people put the repair centers name in the tilte
https://www.pentaxforums.com/forums/pentax-dslr-discussion/41162-poor-samsung-service.html