Forgot Password
Pentax Camera Forums Home
 

Reply
Show Printable Version Search this Thread
10-13-2011, 05:47 AM   #1
Site Supporter
Site Supporter
daacon's Avatar

Join Date: Mar 2007
Location: Alberta,Canada
Photos: Gallery
Posts: 20,831
A good repair story they happen to

With all the issues posted here and some recent repair problems I can offer the other side of the coin for a change. Kudos to McBain's Camera and Pentax Canada.

My K5 had the lens release button fall off while on a photo shoot no less. I managed to use a small screwdriver set to make do the last couple of days. When I got home I sent it in to McBains Camera where I purchased it, they sent it to Pentax Canada with a note that I needed (well wanted I guess do we ever really need a camera?) by 22-Oct-2011. I sent the camera in on 27-Sep-2011 and 15 days later (yesterday) it was back fully repaired and ready for action. Totally unexpected and a very pleasant surprise.


Last edited by daacon; 10-13-2011 at 10:01 AM.
10-13-2011, 07:00 AM   #2
Pentaxian
fs999's Avatar

Join Date: Jul 2008
Location: Luxembourg
Photos: Gallery
Posts: 3,793
Nice !
10-13-2011, 07:16 AM   #3
Loyal Site Supporter
Loyal Site Supporter
blackcloudbrew's Avatar

Join Date: Mar 2009
Location: Cotati, California USA
Photos: Gallery | Albums
Posts: 3,816
That's a great report. Reports of good service are welcome too.
10-17-2011, 02:57 AM   #4
Veteran Member
photocanadian's Avatar

Join Date: Oct 2010
Location: capital city, the land of eh (Ottawa, Canada)
Photos: Gallery | Albums
Posts: 328
Good to hear, in my experience (flash refusing to release on our K-X), the repair was also done within 2-3 weeks.
I suppose we're lucky that CRIS (which is the repair facility across the border in the US) does not do business here

10-17-2011, 04:35 AM   #5
Veteran Member
Frogfish's Avatar

Join Date: Dec 2009
Location: Shanghai
Posts: 4,490
Shanghai : Had full CPU failure (K5), I was told up to 30 days, however just 5 days later I received the call that it had been repaired and was ready for collection (functioned flawlessly ever since).
10-17-2011, 10:17 AM   #6
Senior Member




Join Date: Nov 2008
Location: BC
Posts: 219
I was about to post a "happy with Pentax Canada" thread myself, when I saw this! My K5 was having the freezing issues and battery level indicator issues. Sent to Pentax Canada...they couldn't reproduce the problem......so they are replacing the camera with a new one!
NOTE: they replaced it with a well used one(10000 more shutter actuations than mine)....not so happy anymore

Last edited by mokey; 10-19-2011 at 06:51 PM. Reason: got the camera back
01-29-2013, 08:09 PM   #7
Pentaxian
c.a.m's Avatar

Join Date: Jan 2013
Location: Ottawa, Canada
Posts: 1,078
Kudos to Pentax Canada.

Several threads in various forums here describe experiences with Pentax service and repair. This thread, although old, seems fitting for a mention of my recent positive experience with Pentax Canada (and Henry's).

Several weeks ago, I brought my DA* 50-135 in for warranty repair for the usual and well-documented SDM issue ("wake up" required; AF jitter and no AF lock at 135mm; and occasional binding during MF after an AF attempt). The folks at my local Henry's handled the transaction with Pentax Canada. The lens was returned to me only 12 working days later. Service notes: motor was replaced, lens cleaned and adjusted. The AF seems to be in good shape now. I'll post any recurrence of the problem. The service notes did not indicate any other mechanical repair.

Thanks to Pentax Canada and Henry's.

- Craig
Reply

Bookmarks
  • Submit Thread to Facebook Facebook
  • Submit Thread to Twitter Twitter
  • Submit Thread to Digg Digg
Tags - Make this thread easier to find by adding keywords to it!
camera, canada, days, dslr, k-5, k-5 ii, k-5 iis, k5, pentax, pentax k-5, repair
Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Good way to repair cracked SMC F filter ring? ryan s Troubleshooting and Beginner Help 10 08-25-2011 07:39 PM
LBA Hit me hard!!! It's good story I promise johnyeros Pentax SLR Lens Discussion 13 02-17-2011 08:02 PM
Anyone know a good lens repair place? Driver3 Pentax SLR Lens Discussion 9 06-22-2010 07:03 PM
A good camera repair shop in Maryland Unshriven General Talk 8 09-30-2009 09:47 AM
Results of repair work: good MJB DIGITAL Pentax DSLR Discussion 4 05-08-2008 07:15 PM



All times are GMT -7. The time now is 01:41 PM. | See also: NikonForums.com, CanonForums.com part of our network of photo forums!
  • Red (Default)
  • Green
  • Gray
  • Dark
  • Dark Yellow
  • Dark Blue
  • Old Red
  • Old Green
  • Old Gray
  • Dial-Up Style
Hello! It's great to see you back on the forum! Have you considered joining the community?
register
Creating a FREE ACCOUNT takes under a minute, removes ads, and lets you post! [Dismiss]
Top