Originally posted by apac I bought my K-5 May 31st this year and on June 10 I contacted Pentax Support via their online chat system, and here is what they told me:
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Al: I bought a K-5 2 weeks ago. I saw pentax offers an extended warranty for this camera. Can I still purchase this extended warranty or it is only valid if purchased at the same time as the camera?
Paul C: you would qualify for the extended warranty up to 90 days after purchase
Al: Do I have to purchase it from the same reseller? I bought camera from B&H but they are out of stock. Can I purchase it from Adorama?
Al: Also, Is there any registration required? I already registered the camera. Not sure if camera and extended warranty need to be registered at the same time?
Paul C: usually yes , you may need to send a prof of purchase but it's usually not a problem
Paul C: just keep your proof of purchase and the ext.warranty card ( when you get it)
Al: Thats all I had. Thank you.
Paul C: you will need to submit a copy should you need any warranty work
Paul C: Thank you for dropping by, Al, and have a great weekend !
Al: You too. Thanks.
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Based on this you have up to 90days from purchase to get the extended warranty. Also shows that you can buy it from a different seller if not available where you bought it.
I appreciate that information but its inconsistent with the information found elsewhere. This from the PentaxUSA website itself -
Product Repair & Service - PENTAX Imaging USA. Which does not say anything other than "at the same time". BTW, Amazon sells it for a $1 less at $18.95.
Warranty
Information Standard PENTAX Warranty
PENTAX products originally distributed by PENTAX Imaging Company, 633 17th Street, Suite 2600, Denver, Colorado 80202, have a limited One-Year Warranty starting from the date of purchase. This limited warranty covers any defects in original factory materials and workmanship. If your PENTAX product malfunctions due to such a defect within this one-year period, PENTAX Imaging Company will repair it at no charge within a reasonable amount of time. This warranty does not cover any damage caused to the product, including, but not limited to: impact, moisture, liquid, sand, excessive temperature, battery leakage, chemical corrosion, mishandling, operation contrary to operating instructions, tampering, modification, or servicing by an unauthorized repair shop. PENTAX shall not be liable for any consequential or incidental damages, such as memory cards, batteries, travel expenses, loss of time, etc. This warranty only applies to PENTAX photographic equipment originally distributed in the United States by PENTAX Imaging Company, 633 17th Street, Suite 2600, Denver, Colorado 80202
Sport Optics "Worry-Free" Warranty
The PENTAX “Worry-Free” Warranty is available on all PENTAX Sport Optics products purchased in the United States, on or after March 1, 2006, from an authorized PENTAX Sport Optics dealer.
PENTAX Sport Optics products are of the highest optical and mechanical quality. If your PENTAX Binocular, Spotting Scope or Riflescope purchased in the USA from an authorized PENTAX Sport Optics dealer requires repair, PENTAX will repair or replace it to the original purchaser (even if damaged by fault) for a charge of $19.95, to cover handling and return shipping.* This warranty does not cover cosmetic damage, theft or loss. (Replacement may be with comparable model at PENTAX’s discretion if the original model is no longer available.)
*Applies only to unmodified equipment or product with modifications performed by authorized PENTAX repair personnel.
Extended Warranties
PENTAX Imaging Company offers optional Extended Limited Warranty coverage on select DSLRs and Optio series cameras.
The PENTAX Extended Limited Warranty includes one complete check-up to be provided anytime during the warranty period. The inspection covers all camera functions to ensure each meets factory specifications. You must keep a copy of your extended warranty card along with a copy of your original purchase receipt to receive warranty service.
For Factory Service, please send to:
PENTAX SERVICE DEPARTMENT:
250 N. 54th Street
Chandler, AZ 85226
In your package, please include the following:
A. A copy of the Extended Warranty Card.
B. A copy of your dated proof of purchase (sales receipt, charge slip, etc.).
C. A note describing the problem with a complete return address.
D. All necessary items, such as batteries or other items related to the problem.
E. Any sample pictures. Please include your memory card with images that show the problem.
F. A check or money order in the amount of $19.95 to cover shipping and handling.
NOT VALID IN FLORIDA, THE COMMONWEALTH OF VIRGINIA OR WHERE PROHIBITED BY LAW
Extended Warranty Statement
1. The extended limited warranty is registered with PENTAX Imaging Company. It is not refundable or transferable and
is only valid if received at the same time as the purchase of a new PENTAX Camera, which is covered by a PENTAX New Product One-Year Limited Warranty. This extended warranty applies only to the PENTAX Cameras distributed solely by the U.S. distributor, PENTAX Imaging Company, 633 17th Street, Suite 2600 Denver, Colorado 80202 and purchased from a PENTAX authorized dealer.
2. PENTAX Imaging Company warrants to the original purchaser the product, once registration is completed, to operate according to factory specifications for a period of three years from the original date of purchase (one-year standard + two-year extended). This warranty is limited to the repair, adjustment or replacement of defective parts at PENTAX's option.
3. Furthermore, PENTAX will provide, at no charge, one complete check-up at any time during the warranty period. This includes inspection of all camera functions to see that they meet factory specifications.
4. This warranty shall NOT apply if it is shown by PENTAX that the defect or malfunction was caused by damage resulting from operation of the product contrary to instructions contained in the owner's manual, or any misuse or abuse of the product. Also, this warranty does not cover any defect which has occurred as a result of any modification or servicing performed by anyone other than PENTAX Imaging Company. Routine cleaning and normal cosmetic and mechanical wear are not covered under the terms of this warranty, except as described under #3 above.
5. PENTAX 's sole responsibility is as set forth above. PENTAX SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES (such as damaged memory cards, processing, travel, batteries, etc.) RESULTING FROM ANY BREACH OF WARRANTY, EXPRESSED OR IMPLIED, APPLICABLE TO THIS PRODUCT. Since some states do not allow the exclusion or limitation of consequential or incidental damages, this limitation may not apply to you.
6. If this product needs service, pack it carefully, using ample packing material to prevent damage during shipment, and mail it to the PENTAX Service Center, postage prepaid and insured. NOTE: PENTAX Imaging Company will not assume the responsibility for damages or loss encountered in transit, but will assist the sender in processing any claims whenever possible.
NOT VALID IN FLORIDA,THE COMMONWEALTH OF VIRGINIA OR WHERE PROHIBITED BY LAW. THIS U.S.A. EXTENDED WARRANTY IS ONLY VALID WHEN CAMERA IS SENT TO PENTAX IMAGING COMPANY.