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03-04-2012, 03:45 AM   #46
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QuoteOriginally posted by tonyrodgers Quote
However it is taking a LONG time - well over a week already. The delay seems to be with the Pentax distributors (CR Kennedy) who are yet to respond. I'm hoping I don't have to take it the next stage (i.e. a formal complaint to NSW Fair Trading) but if they delay much longer I will have to do that...
Hi

If you not have done so already, put your case in writing to the retailer (e-mail will do these days) with a copy to CR Kennedy and ask for confirmation by return.

Make a strong case but please stay polite and factual and don't immediately threaten with action. There is plenty of time for threats at a much later stage.

Greetings


Last edited by Schraubstock; 03-04-2012 at 03:51 AM.
03-04-2012, 04:14 AM   #47
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Yes I notified the retailer by polite email with the full details (including sample exif data, etc) asking for a replacement new camera. I didn't Cc: the email to CR Kennedy, but the retailer has. The retailer has also spoken to CR Kennedy & made the case for a replacement camera. That was about a week ago, but we have heard nothing back. I've made no threats yet (although the temptation grows each day this drags on :-)
03-04-2012, 04:36 AM   #48
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QuoteOriginally posted by tonyrodgers Quote
I've made no threats yet (although the temptation grows each day this drags on :-)
Hi

Understandable, but there may be a ligit reason for this delay, they simply may not have a replacement. I am certain all will be o.k. in the end. I had a number of dealings with CR Kennedy over the years and found them quite accommodating.

Greetings
03-04-2012, 07:05 AM   #49
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I had to deal with CR Kennedy for a while to get a DA 21mm repaired. It took almost 6 months for a resolution (let's just say contacting customers isn't their forte), and it involved me following up with a stern email. However, this was not through a retailer.

The Sydney mob are pretty bad to deal with, but the Melbourne guys are much better. I hope that sheds some light in the dealings with CR Kennedy. I have heard very similar stories from others with regard to the pissweak communication from them. The general consensus is: You have to keep chasing them up.

03-14-2012, 11:54 PM   #50
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Finally resolved

I have received a brand new replacement K-5 from CR Kennedy with new-ish serial number (4225277) manufacture date Oct 2011 and shutter count of zero. It's a pity it took such a long time, but I am very pleased that I have a new camera!

Last edited by tonyrodgers; 03-15-2012 at 01:00 AM.
03-15-2012, 03:53 AM   #51
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QuoteOriginally posted by tonyrodgers Quote
I have received a brand new replacement K-5 from CR Kennedy with new-ish serial number (4225277) manufacture date Oct 2011 and shutter count of zero. It's a pity it took such a long time, but I am very pleased that I have a new camera!
Thanks for taking the trouble to let us know.

Greetings
03-15-2012, 05:15 AM   #52
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That is great news.
06-10-2012, 06:22 PM   #53
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i'm glad I found this thread. I just purchased a k-5 this afternoon which was supposedly new, but when I opened it noticed that the packaging of each item was a bit crinkled and not so 'new'-looking, so i checked the shutter count and found it to be 2290. A little bit high for a brand new unit, that's for sure. I think I'll be taking it back tomorrow.

I also purchased an 18-55mm WR lens at the same time to upgrade from my DA L 18-55mm, but noticed that the caps of the rear side are a bit scratched. I'm contemplating just returning that too.

06-10-2012, 06:33 PM   #54
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This is not new, bad dealer
06-10-2012, 07:52 PM   #55
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Althought I got mine replaced, I am very annoyed at Pentax and/or their dealers for pulling these kinds of stunts. They are giving Pentax a bad reputation (well deserved in this case).

If you pay for a new camera, you are entitled to get a new one. It may that be these 'pre-used' cameras have gone back to the factory for a total check-up & are good-as-new, but you don't know that and have no way of telling.

I'd have no hesitation in returning anything which isn't brand new and demanding a new replacement. Not sure what country you are in saff, but it's illegal in Australia to sell something 'as new' when it's not.
06-11-2012, 09:11 PM   #56
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@Saff: The following link is your friend.

https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
06-14-2012, 06:31 PM   #57
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Hi everyone. Just wanted to write and say thanks a lot for the feedback / advice. I took the camera back and got a different one the next day that they had shipped in from their warehouse. The packaging all looks minty this time, and the serial starts 433 which is a good sign. I returned and got a new lens as well, since the first one looked a little too suspicious, and the new one is gleaming and pristine.

New shutter count: 1 (from my test shot). Yay! Looks like it'll be a fun weekend getting acquainted with my new friend.

Thanks again for the replies!
06-16-2012, 03:23 PM   #58
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All three of the K-5 I went through started with a shutter count of 0.

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