Shutter count for new K5

**Schraubstock** · 03-04-2012, 04:36 AM

Originally posted by tonyrodgers

I've made no threats yet (although the temptation grows each day this drags on :-)

Hi

Understandable, but there may be a ligit reason for this delay, they simply may not have a replacement. I am certain all will be o.k. in the end. I had a number of dealings with CR Kennedy over the years and found them quite accommodating.

Greetings

Munki · 03-04-2012, 07:05 AM

I had to deal with CR Kennedy for a while to get a DA 21mm repaired. It took almost 6 months for a resolution (let's just say contacting customers isn't their forte), and it involved me following up with a stern email. However, this was not through a retailer.

The Sydney mob are pretty bad to deal with, but the Melbourne guys are much better. I hope that sheds some light in the dealings with CR Kennedy. I have heard very similar stories from others with regard to the pissweak communication from them. The general consensus is: You have to keep chasing them up.

tonyrodgers · 03-14-2012, 11:54 PM

I have received a brand new replacement K-5 from CR Kennedy with new-ish serial number (4225277) manufacture date Oct 2011 and shutter count of zero. It's a pity it took such a long time, but I am very pleased that I have a new camera!

**Schraubstock** · 03-15-2012, 03:53 AM

Originally posted by tonyrodgers

I have received a brand new replacement K-5 from CR Kennedy with new-ish serial number (4225277) manufacture date Oct 2011 and shutter count of zero. It's a pity it took such a long time, but I am very pleased that I have a new camera!

Thanks for taking the trouble to let us know.

Greetings

**felixkh** · 03-15-2012, 05:15 AM

That is great news.

saff · 06-10-2012, 06:22 PM

i'm glad I found this thread. I just purchased a k-5 this afternoon which was supposedly new, but when I opened it noticed that the packaging of each item was a bit crinkled and not so 'new'-looking, so i checked the shutter count and found it to be 2290. A little bit high for a brand new unit, that's for sure. I think I'll be taking it back tomorrow.

I also purchased an 18-55mm WR lens at the same time to upgrade from my DA L 18-55mm, but noticed that the caps of the rear side are a bit scratched. I'm contemplating just returning that too.

bobmaxja · 06-10-2012, 06:33 PM

Saff
This is not new, bad dealer

tonyrodgers · 06-10-2012, 07:52 PM

Althought I got mine replaced, I am very annoyed at Pentax and/or their dealers for pulling these kinds of stunts. They are giving Pentax a bad reputation (well deserved in this case).

If you pay for a new camera, you are entitled to get a new one. It may that be these 'pre-used' cameras have gone back to the factory for a total check-up & are good-as-new, but you don't know that and have no way of telling.

I'd have no hesitation in returning anything which isn't brand new and demanding a new replacement. Not sure what country you are in saff, but it's illegal in Australia to sell something 'as new' when it's not.

saff · 06-14-2012, 06:31 PM

Hi everyone. Just wanted to write and say thanks a lot for the feedback / advice. I took the camera back and got a different one the next day that they had shipped in from their warehouse. The packaging all looks minty this time, and the serial starts 433 which is a good sign. I returned and got a new lens as well, since the first one looked a little too suspicious, and the new one is gleaming and pristine.

New shutter count: 1 (from my test shot). Yay! Looks like it'll be a fun weekend getting acquainted with my new friend.

Thanks again for the replies!

bwDraco · 06-16-2012, 03:23 PM

All three of the K-5 I went through started with a shutter count of 0.

--DragonLord

03-14-2012, 11:54 PM	#48
tonyrodgers Junior Member Join Date: Jan 2012 Location: Sydney Photos: Gallery Posts: 42 Original Poster	Finally resolved I have received a brand new replacement K-5 from CR Kennedy with new-ish serial number (4225277) manufacture date Oct 2011 and shutter count of zero. It's a pity it took such a long time, but I am very pleased that I have a new camera! Last edited by tonyrodgers; 03-15-2012 at 01:00 AM.

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03-04-2012, 04:36 AM	#46
Schraubstock Site Supporter Join Date: Oct 2010 Location: Melbourne Photos: Gallery Posts: 3,386	Originally posted by tonyrodgers I've made no threats yet (although the temptation grows each day this drags on :-) Hi Understandable, but there may be a ligit reason for this delay, they simply may not have a replacement. I am certain all will be o.k. in the end. I had a number of dealings with CR Kennedy over the years and found them quite accommodating. Greetings

03-04-2012, 07:05 AM	#47
Munki Senior Member Join Date: Jul 2011 Location: Sydney, Australia Posts: 246	I had to deal with CR Kennedy for a while to get a DA 21mm repaired. It took almost 6 months for a resolution (let's just say contacting customers isn't their forte), and it involved me following up with a stern email. However, this was not through a retailer. The Sydney mob are pretty bad to deal with, but the Melbourne guys are much better. I hope that sheds some light in the dealings with CR Kennedy. I have heard very similar stories from others with regard to the pissweak communication from them. The general consensus is: You have to keep chasing them up.

03-15-2012, 03:53 AM	#49
Schraubstock Site Supporter Join Date: Oct 2010 Location: Melbourne Photos: Gallery Posts: 3,386	Originally posted by tonyrodgers I have received a brand new replacement K-5 from CR Kennedy with new-ish serial number (4225277) manufacture date Oct 2011 and shutter count of zero. It's a pity it took such a long time, but I am very pleased that I have a new camera! Thanks for taking the trouble to let us know. Greetings

03-15-2012, 05:15 AM	#50
felixkh Site Supporter Join Date: Nov 2008 Location: Singapore Photos: Gallery Posts: 1,201	That is great news.

06-10-2012, 06:22 PM	#51
saff Junior Member Join Date: Oct 2011 Posts: 39	i'm glad I found this thread. I just purchased a k-5 this afternoon which was supposedly new, but when I opened it noticed that the packaging of each item was a bit crinkled and not so 'new'-looking, so i checked the shutter count and found it to be 2290. A little bit high for a brand new unit, that's for sure. I think I'll be taking it back tomorrow. I also purchased an 18-55mm WR lens at the same time to upgrade from my DA L 18-55mm, but noticed that the caps of the rear side are a bit scratched. I'm contemplating just returning that too.

06-10-2012, 06:33 PM	#52
bobmaxja Veteran Member Join Date: Mar 2010 Location: Laval, Quebec Canada Posts: 2,171	Saff This is not new, bad dealer

06-10-2012, 07:52 PM	#53
tonyrodgers Junior Member Join Date: Jan 2012 Location: Sydney Photos: Gallery Posts: 42 Original Poster	Althought I got mine replaced, I am very annoyed at Pentax and/or their dealers for pulling these kinds of stunts. They are giving Pentax a bad reputation (well deserved in this case). If you pay for a new camera, you are entitled to get a new one. It may that be these 'pre-used' cameras have gone back to the factory for a total check-up & are good-as-new, but you don't know that and have no way of telling. I'd have no hesitation in returning anything which isn't brand new and demanding a new replacement. Not sure what country you are in saff, but it's illegal in Australia to sell something 'as new' when it's not.

06-14-2012, 06:31 PM	#54
saff Junior Member Join Date: Oct 2011 Posts: 39	Hi everyone. Just wanted to write and say thanks a lot for the feedback / advice. I took the camera back and got a different one the next day that they had shipped in from their warehouse. The packaging all looks minty this time, and the serial starts 433 which is a good sign. I returned and got a new lens as well, since the first one looked a little too suspicious, and the new one is gleaming and pristine. New shutter count: 1 (from my test shot). Yay! Looks like it'll be a fun weekend getting acquainted with my new friend. Thanks again for the replies!

06-16-2012, 03:23 PM	#55
bwDraco Veteran Member Join Date: Jul 2010 Location: New York Photos: Albums Posts: 1,071	All three of the K-5 I went through started with a shutter count of 0. --DragonLord