Originally posted by Caroline1380 I ordered a new one from Amazon, who has an excellent return policy. The day after I ordered it, it shipped, it was also cheaper than my normal Adorama (also on Passover holiday). I got the new body in 4 days and it works awesome, I also noticed no slop in the shutter button like the other one had and I didn't notice until now.... Contacted Pentax and they suggest resending it in and explaining the issue (done this twice already while it was under warranty and it preformed well for them...) so I'm really hesitate to send it to them again, because this time it will cost me and I feel like the pesty neighbor in this one.... advice???
My suggestions:
1. Stop thinking of yourself as a "pesty neighbor" --this is a business transaction--you have a new K5 body that is right to compare the problem K5 to so you can put that on your repair input form. Pentax Support said send it in.
2. The expense of sending it in for a third time for the same problem---random freezes/hang ups??----call CRIS and tell them to e-mail you a shipping label. They have done this for other people. The front line customer support people are very helpful but if you need to--ask for a supervisor. Add the sloppy shutter button to your repair form and tell them to repair or replace to make it as good as your new K5.
3. They were unsuccessful it repairing it twice when it was under warranty so they should not charge for the repair now. The shutter button is not an expensive fix so maybe they will do "no charge"--you will have to see.
Intermittent problems that do not show up at time of service are still fixable. CRIS has enough experience with K5's now that they need to replace the most likely parts that cause your problem. They need to put a better effort in.