Originally posted by Not a Number Paul C is in customer service and in sales so he could probably care less what brand you buy.
So who do you vent on? All of us have had this type of experience at one place or another. What did it accomplish? Well, you can bet Paul C is not recommending Pentax to his friends.
Good service is a right, and not a convenience. If you accept bad service, don't expect it to get better because it won't.
Having a product failure due to the mfg. is not reason to shoot the messenger.
Regards!