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08-26-2012, 06:55 PM   #1
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Prodigital2000 Experiences? 1 Yr Intl Warranty

Hey all,
I finally decided to buy a k5 and wanted to know more about Prodigital2000 based in Canada. I noticed they list the k5 as having a 1 year international warranty. If purchased, would this mean I would need to send it to Pentax in Canada for repairs or is the 1 year warranty even good at all? I've read some bad stories on grey market items for things meant to be sold say over in europe and regretted it, but I think this situation is different, or is it?

Is this a pretty good company or one of the "shady" types?

If anyone could help me that has done business with Prodigital2000 and needed warranty work done did everything go ok?

Also, I found an extended warranty can be purchased for 20-30 bucks and I believe it to be legit, but would this still be possible if purchased from Canada? (I'm thinking I may have to contact Pentax on this one)

Thank you

08-26-2012, 07:03 PM   #2
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I bought a K-5 from Prodigital2000 last year. The button fell off and I sent the camera back to Pentax USA with a request for warranty repair, including the Prodigital receipt. They fixed the button without incident. Perhaps they would have balked at a greater warranty repair, but I can't say. My experience was good.
08-26-2012, 07:18 PM   #3
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I bought my K-5 from them a year and a half ago... no problems whatsoever! btw, I bought a lens from them like a year before that—all with good buying experience.
08-26-2012, 08:39 PM   #4
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I bought a FA31 from them about 2-3 years ago. They shipped it in a envelope with no additonal padding (other than the box that the lens came in). I lived in an apartment back then and the mailman just left it at the door with no signature confirmation. Luckily, there were no problems, but I really felt they should have taken more care in the packing and tracking.

08-26-2012, 09:19 PM   #5
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I bought several lenses from them. They have excellent customer service. Prodigital is a name they use on Ebay. They are actually a much larger and more well known camera store in Canada with many locations (at least 5 independent stores)...

Fear not. They are great Canadians.
08-27-2012, 02:13 AM   #6
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I have been dealing with them for at least six years, zero issues...
08-27-2012, 12:42 PM   #7
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I bought two FA limited lenses from them through their eBay store. The transaction went smoothly. Email response was quick, and they were willing to work with me on shipping. I'm very happy with the purchase.

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