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08-27-2012, 05:35 PM   #1
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Gonna Send The K-5 To The Factory.

Do I need an RA number(I forgot to ask). The 15-20 day turn around time kills my planned trip the the Reno Balloon Race in a week+.

08-27-2012, 05:51 PM   #2
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No RA needed. Just go to Pentax USA support site for instructions to send to Pentax service center (CRIS). There is a service repair input form/shipping address & label etc. Copy of purchase invoice needs to be included.

Last edited by jcp5; 08-28-2012 at 07:54 AM.
08-27-2012, 06:02 PM   #3
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I thought CRIS was a seperate entity from Pentax?
08-27-2012, 06:23 PM   #4
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QuoteOriginally posted by tabl10s Quote
I thought CRIS was a seperate entity from Pentax?
It is. Pentax outsourced the service department in the US to CRIS.

08-27-2012, 06:43 PM   #5
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Howard:
1+ for CRIS. I felt they did a wonderful job. Don't forget to have them check you AF calibration. That may be all part of the service (I don't know) but my K5 came back much better than new! The AF is no spot on.

Mark
08-27-2012, 07:44 PM   #6
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08-27-2012, 09:42 PM   #7
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tabl10s,

PM me. I am in Fairfield.

Ray
08-28-2012, 04:26 AM   #8
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QuoteOriginally posted by Ray Pulley Quote
tabl10s,

PM me. I am in Fairfield.

Ray
PM'd.

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