Originally posted by MPrince I'd say 6 days to repair is pretty quick. It's not their fault it took so long for the parts to arrive, nor is it reasonable to expect them to maintain an inventory of parts that might sit for months collecting dust. Inventory turnover is a key component to profitability, and profitability is a key component to operating a business.
I think it is very reasonable to expect the warranty shop to maintain an inventory of parts. It is Pentax' fault though. Subcontracting things out does not absolve Pentax of responsibility. Pentax' contract with CRIS should make allowances for parts.
As a Pentax customer, I don't really care whether warranty work is done at Pentax USA offices, at CRIS, or sends my camera to Japan or Vietnam (as long as it's done quickly and at their expense). All I care about is the turnaround time and quality of the work.