Originally posted by vonBaloney Some are undoubtedly too technical to describe to a layman because in a fairly mature product bugs that remain usually only crop up when several conditions intersect in an unlikely scenario.
It has been suggested that Japanese culture values saving face and so they don't admit what they don't have to -- not sure how true that is...
I doubt that it is a saving face issue. It is pretty standard practice in the software industry.
I once found a software bug in a piece of equipment I was testing. Reported it through the usual channels and got contacted by one of the S/W engineers a few days later to discuss exactly what I was doing when the bug manifest itself. Turns out that the I could win the lottery twice before the bug would manifest itself again.