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05-27-2013, 12:10 AM   #16
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My recent repair dealings with CRK have all been positive.

05-27-2013, 12:27 AM   #17
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QuoteOriginally posted by Paul Ewins Quote
Just a small update: I dropped the camera into the service department at CR Kennedy this morning ...
Please keep us posted on how all this comes out ... good luck, J
05-27-2013, 05:02 AM   #18
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QuoteOriginally posted by JohnX Quote
I'd push back with this.

As said, the shutter is rated for 100k actuations so you surely have a claim under Australian consumer protection legislation, or, if bought with a credit card, your card issuer. (I'm assuming the consumer protection legislation in Aus is similar to here in the UK?)
ditto with the above.
07-04-2013, 08:08 PM   #19
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Got my K5 back today, all fixed (new shutter box) and no charge. It was just handed back to me with no mention of payment or even of waiving the charges and they didn't call me to authorise the repair so I guess it was so obviously a manufacturing issue that they covered it without question. That is exactly what you would hope to happen, but most manufacturers nowadays seem to put up a fight first.

07-04-2013, 11:50 PM   #20
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Excellent news and another thumbs up for CRK!
07-05-2013, 04:03 AM   #21
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QuoteOriginally posted by p38arover Quote
Excellent news and another thumbs up for CRK!
Yeah...what he said. Good outcome.
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