What you don't want to see in your K5 - collapsed shutetr

p38arover · 05-27-2013, 12:10 AM

My recent repair dealings with CRK have all been positive.

Jean Poitiers · 05-27-2013, 12:27 AM

Originally posted by Paul Ewins

Just a small update: I dropped the camera into the service department at CR Kennedy this morning ...

Please keep us posted on how all this comes out ... good luck, J

beachboy2 · 05-27-2013, 05:02 AM

Originally posted by JohnX

I'd push back with this.

As said, the shutter is rated for 100k actuations so you surely have a claim under Australian consumer protection legislation, or, if bought with a credit card, your card issuer. (I'm assuming the consumer protection legislation in Aus is similar to here in the UK?)

ditto with the above.

Paul Ewins · 07-04-2013, 08:08 PM

Got my K5 back today, all fixed (new shutter box) and no charge. It was just handed back to me with no mention of payment or even of waiving the charges and they didn't call me to authorise the repair so I guess it was so obviously a manufacturing issue that they covered it without question. That is exactly what you would hope to happen, but most manufacturers nowadays seem to put up a fight first.

p38arover · 07-04-2013, 11:50 PM

Excellent news and another thumbs up for CRK!

**rayallen** · 07-05-2013, 04:03 AM

Originally posted by p38arover

Excellent news and another thumbs up for CRK!

Yeah...what he said. Good outcome.

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05-27-2013, 12:10 AM	#16
p38arover Veteran Member Join Date: Mar 2012 Location: Western Sydney, Australia Photos: Gallery \| Albums Posts: 3,084	My recent repair dealings with CRK have all been positive.

05-27-2013, 12:27 AM	#17
Jean Poitiers Pentaxian Join Date: Apr 2011 Location: Lost in translation ... Photos: Gallery \| Albums Posts: 18,076	Originally posted by Paul Ewins Just a small update: I dropped the camera into the service department at CR Kennedy this morning ... Please keep us posted on how all this comes out ... good luck, J

05-27-2013, 05:02 AM	#18
beachboy2 Senior Member Join Date: Dec 2012 Location: Perth Western Australia Photos: Gallery Posts: 222	Originally posted by JohnX I'd push back with this. As said, the shutter is rated for 100k actuations so you surely have a claim under Australian consumer protection legislation, or, if bought with a credit card, your card issuer. (I'm assuming the consumer protection legislation in Aus is similar to here in the UK?) ditto with the above.

07-04-2013, 08:08 PM	#19
Paul Ewins Senior Member Join Date: Sep 2009 Location: Melbourne, Australia Photos: Albums Posts: 274 Original Poster	Got my K5 back today, all fixed (new shutter box) and no charge. It was just handed back to me with no mention of payment or even of waiving the charges and they didn't call me to authorise the repair so I guess it was so obviously a manufacturing issue that they covered it without question. That is exactly what you would hope to happen, but most manufacturers nowadays seem to put up a fight first.

07-04-2013, 11:50 PM	#20
p38arover Veteran Member Join Date: Mar 2012 Location: Western Sydney, Australia Photos: Gallery \| Albums Posts: 3,084	Excellent news and another thumbs up for CRK!

07-05-2013, 04:03 AM	#21
rayallen Site Supporter Join Date: Jul 2007 Location: Forresters Beach, NSW, Australia. Photos: Gallery \| Albums Posts: 3,014	Originally posted by p38arover Excellent news and another thumbs up for CRK! Yeah...what he said. Good outcome.