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08-06-2013, 01:35 AM   #16
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Join Date: Jun 2011
Location: Lowlands of Norway
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QuoteOriginally posted by MetteHHH Quote
And... I just checked my receipt. Actually, my camera was ordered on September 11th 2011 - so it ISN'T two years old yet. However, I checked wex's homepage, and they state a one year warranty. I am pretty sure though that the EU dictates 24 months minimum (google agrees with this!)

So, I emailed customer service at wex. Hopefully, they will offer a warranty repair. I know the UK service center already, from back when the lens release button dropped off (I really AM happy with my k-5, but sometimes I wonder why exactly. Right, yes, it takes excellent pictures when it doesn't fall apart!)
Yes, they are technically right - the warranty is one year, but that doesn't really matter since the consumer protection period in the EU is two years anyway. I have occasionally had shops trying to dismiss my claim with the "one year warranty", but they always give in once I "remind" them of the consumer protection act.

Good luck on your repair mission!

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