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krebsy75 · 10-09-2013, 09:48 AM

UPDATE: Pentax is apparently replacing mine. WHY IS PENTAX REPLACING MY CAMERA?

I'm going to be cranky if my cam with <300 clicks is replaced with a refurb. Make that REALLY CRANKY.

alexeyga · 10-09-2013, 11:20 AM

I'd be shooting pigeons with a garden hose here, but my guess is - that so called "bug" in FW 1.05 triggered another problem with the circuitry. Something must be no quite within the factory specs - hence they're replacing your camera. Lucky you if it's a brand new unit.

Deedee · 10-09-2013, 02:36 PM

Originally posted by krebsy75

clicks is replaced with a refurb

I have my doubts it will be a refurb. If it is a refurb you can fight back. I have worked with tech support for a bloody long time to know one thing. If you can't fix it you replace it. But in the end its always the customer who wins. If you really push hard and if you don't like the refurb. Escalate up the management. Do whatever it takes to get what you deserve.

HTH

krebsy75 · 11-01-2013, 05:49 PM

Still no camera.

alexeyga · 11-03-2013, 04:56 PM

Sorry to hear that... but hey, who knows, maybe you'll get a K3 in exchange? )))

Deedee · 11-04-2013, 02:56 PM

Originally posted by krebsy75

Still no camera.

File a complaint with BBB. Every organization has an escalation process. This is ridiculous.

krebsy75 · 11-04-2013, 03:08 PM

I have such low expectations for Pentax that this situation doesn't surprise me at all.

I ended up buying a never used PZ-1 to get me by. My first full-frame Pentax and I am loving it! The FF viewfinder is to die for.

krebsy75 · 11-04-2013, 04:10 PM

Originally posted by Deedee

File a complaint with BBB. Every organization has an escalation process. This is ridiculous.

Low expectations for Pentax service, that is. CRISCAM has done all they can do. They are waiting for Pentax to send out a replacement.

Deedee · 11-04-2013, 04:14 PM

Originally posted by krebsy75

Low expectations for Pentax service, that is.

Thats a bummer!

krebsy75 · 11-20-2013, 03:18 PM

Still no camera... I am officially irked. Make that pissed. "It's coming from Japan" is what I've been told. Waiting for a call back from a higher-up. Expectations are extremely low.

alexeyga · 11-22-2013, 11:54 AM

Sorry to hear that - so much for a firmware glitch... ((((

krebsy75 · 12-04-2013, 07:24 AM

I FINNALY got my replacement K-5IIs. It's good to be back in the digital age. Altho my film experiment proved worthwhile. I'm going to stick with it for portraits.

dansamy · 12-04-2013, 07:37 AM

Did they send you a new or a refurbished unit?

krebsy75 · 12-04-2013, 08:13 AM

I got a brand new unit which I'm happy with. Having said that, I still give Pentax/CRIS a C- for lousy communication regarding this issue. I had to call at least once/week to get updates, expedited shipping, etc. I really hope I don't need to use Pentax service in the near future.

Deedee · 12-05-2013, 07:35 AM

Originally posted by Deedee

I have my doubts it will be a refurb.

Like I had said before

Originally posted by krebsy75

I got a brand new unit which I'm happy with.

Congratulations and glad this has finally been sorted.

Cheers!

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10-09-2013, 09:48 AM	#31
krebsy75 Veteran Member Join Date: Jun 2010 Location: Chester County, Pa. Posts: 804	UPDATE: Pentax is apparently replacing mine. WHY IS PENTAX REPLACING MY CAMERA? I'm going to be cranky if my cam with <300 clicks is replaced with a refurb. Make that REALLY CRANKY.

10-09-2013, 11:20 AM	#32
alexeyga Veteran Member Join Date: Dec 2008 Location: Montreal, Canada Posts: 838 Original Poster	I'd be shooting pigeons with a garden hose here, but my guess is - that so called "bug" in FW 1.05 triggered another problem with the circuitry. Something must be no quite within the factory specs - hence they're replacing your camera. Lucky you if it's a brand new unit.

10-09-2013, 02:36 PM	#33
Deedee Veteran Member Join Date: May 2013 Posts: 307	Originally posted by krebsy75 clicks is replaced with a refurb I have my doubts it will be a refurb. If it is a refurb you can fight back. I have worked with tech support for a bloody long time to know one thing. If you can't fix it you replace it. But in the end its always the customer who wins. If you really push hard and if you don't like the refurb. Escalate up the management. Do whatever it takes to get what you deserve. HTH

11-01-2013, 05:49 PM	#34
krebsy75 Veteran Member Join Date: Jun 2010 Location: Chester County, Pa. Posts: 804	Still no camera.

11-03-2013, 04:56 PM	#35
alexeyga Veteran Member Join Date: Dec 2008 Location: Montreal, Canada Posts: 838 Original Poster	Sorry to hear that... but hey, who knows, maybe you'll get a K3 in exchange? )))

11-04-2013, 02:56 PM	#36
Deedee Veteran Member Join Date: May 2013 Posts: 307	Originally posted by krebsy75 Still no camera. File a complaint with BBB. Every organization has an escalation process. This is ridiculous.

11-04-2013, 03:08 PM	#37
krebsy75 Veteran Member Join Date: Jun 2010 Location: Chester County, Pa. Posts: 804	I have such low expectations for Pentax that this situation doesn't surprise me at all. I ended up buying a never used PZ-1 to get me by. My first full-frame Pentax and I am loving it! The FF viewfinder is to die for.

11-04-2013, 04:10 PM	#38
krebsy75 Veteran Member Join Date: Jun 2010 Location: Chester County, Pa. Posts: 804	Originally posted by Deedee File a complaint with BBB. Every organization has an escalation process. This is ridiculous. Low expectations for Pentax service, that is. CRISCAM has done all they can do. They are waiting for Pentax to send out a replacement.

11-04-2013, 04:14 PM	#39
Deedee Veteran Member Join Date: May 2013 Posts: 307	Originally posted by krebsy75 Low expectations for Pentax service, that is. Thats a bummer!

11-20-2013, 03:18 PM	#40
krebsy75 Veteran Member Join Date: Jun 2010 Location: Chester County, Pa. Posts: 804	Still no camera... I am officially irked. Make that pissed. "It's coming from Japan" is what I've been told. Waiting for a call back from a higher-up. Expectations are extremely low.

11-22-2013, 11:54 AM	#41
alexeyga Veteran Member Join Date: Dec 2008 Location: Montreal, Canada Posts: 838 Original Poster	Sorry to hear that - so much for a firmware glitch... ((((

12-04-2013, 07:24 AM	#42
krebsy75 Veteran Member Join Date: Jun 2010 Location: Chester County, Pa. Posts: 804	I FINNALY got my replacement K-5IIs. It's good to be back in the digital age. Altho my film experiment proved worthwhile. I'm going to stick with it for portraits.

12-04-2013, 07:37 AM	#43
dansamy Site Supporter Join Date: Nov 2013 Location: Alabama Posts: 2,450	Did they send you a new or a refurbished unit?

12-04-2013, 08:13 AM	#44
krebsy75 Veteran Member Join Date: Jun 2010 Location: Chester County, Pa. Posts: 804	I got a brand new unit which I'm happy with. Having said that, I still give Pentax/CRIS a C- for lousy communication regarding this issue. I had to call at least once/week to get updates, expedited shipping, etc. I really hope I don't need to use Pentax service in the near future.

12-05-2013, 07:35 AM	#45
Deedee Veteran Member Join Date: May 2013 Posts: 307	Originally posted by Deedee I have my doubts it will be a refurb. Like I had said before Originally posted by krebsy75 I got a brand new unit which I'm happy with. Congratulations and glad this has finally been sorted. Cheers!

K5II & battery problem

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