Forgot Password
Pentax Camera Forums Home
 

Reply
Show Printable Version Search this Thread
06-28-2011, 11:50 AM   #1
Inactive Account




Join Date: Jun 2011
Location: nj
Posts: 4
Busted built-in flash

Confirmed with Pentax that indeed there is a problem, although unfortunately, that's as much as they were able to help since I bought the camera from Amazon Warehouse AND the warranty is not transferable.

I've had the camera for a month, rarely use the flash, except the one time I try to use it (at a wedding), I find it's not working and that I am 2 days past the 30 day return period at AMZN.

I love the camera, not looking to return it to get hit with a 20% restocking fee - but looking for suggestions as to maybe how to fix it myself or how to Pentax to fix it for me.

06-28-2011, 12:50 PM   #2
Veteran Member
mtansley's Avatar

Join Date: Oct 2008
Location: Ajax, Ontario, Canada
Photos: Gallery
Posts: 1,139
I presume that it is just the flash and not the hotshoe that's faulty?

If you can't get Pentax to fix it or fix it yourself perhaps the next best idea is to purchase a small hotshoe flash like the inexpensive Pentax AF-200FG. It might be cheaper than any other option. I notice that B & H has it for a reasonable price.

Granted it takes up a bit more room on top of the camera but not as much as the larger Pentax, Sigma or Metz flashes and then you'd have a bit more capable flash unit.

I don't know whether it can do everything that the built-in flash can do (anyone else feel free to jump in) but that can be checked out fairly simply.
06-28-2011, 06:12 PM   #3
Veteran Member
GerryL's Avatar

Join Date: Jan 2009
Location: CA
Posts: 2,731
Welcome to the forum bpl.
If you purchased this with s credit card, maybe your CC company has placed an additional or extended warranty on it?
Some credit cards would do that as a perk for using their card.
Have you ever tried writing to Amazon about the problem?
They usually back up what they sell even if they source out their stocks from different sellers.
They have the A-Z guarantee so why not try that.
Contact the seller and explain to them that manufacturer (Pentax) doesn't recognize the warranty since they (seller) bought the item from Pentax and just resold it to you.
They might be able to return it to Pentax since warranty should at least be a year.
They are actually not losing anything since you already bought the item from them, they are just facilitating the repair through Pentax.
Try to update us on this because if Amazon or the seller won't help you with your warranty claim then the forum members should be warned not to buy at Amazon anymore because of this issue.
06-28-2011, 07:06 PM   #4
bpl
Inactive Account




Join Date: Jun 2011
Location: nj
Posts: 4
Original Poster
Well, to be honest, Amazon has and usually is great. I called them just 2-3 days past the returns period (30 days), but they wouldn't budge. I am trying again though. I bought this through "Amazon Warehouse" deals at a decent price, and when it came in, it looked "new", although listed on the invoice as "used - very good". As a SLR newbie, I just assumed the flash worked and never checked - except when I actually needed it!

Considering that the 1-yr warranty is void, (double checking with Pentax), I would think twice about buying a high-end product in any type of "used" condition.

I will definitely try an external flash.

06-28-2011, 07:53 PM   #5
Veteran Member




Join Date: Mar 2009
Location: Chicago suburbs
Photos: Albums
Posts: 848
Contact Amazon and tell them that even though you've had the camera for a month, you never tried the flash until just now. Be nice and ask to return it, don't get all huffy, that will make it worse. I've read how Amazon will take back stuff soon after the deadline, kind of like a case by case basis. Worth a try.
07-01-2011, 04:43 PM   #6
bpl
Inactive Account




Join Date: Jun 2011
Location: nj
Posts: 4
Original Poster
Thankfully, the hotshoe works with an external flash, just checked today. Thanks for all the comments and advice offered on this thread.
Reply

Bookmarks
  • Submit Thread to Facebook Facebook
  • Submit Thread to Twitter Twitter
  • Submit Thread to Digg Digg
Tags - Make this thread easier to find by adding keywords to it!
camera, flash, k-r, kr, pentax, pentax k-r, return
Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
K7 and Built in Flash GoldenRGuy Troubleshooting and Beginner Help 21 12-29-2010 06:49 PM
Flash Hot shoe busted vievetrick Flashes, Lighting, and Studio 14 10-05-2010 05:02 PM
K7 built-in flash in M sinus007 Pentax DSLR Discussion 17 08-18-2010 08:22 AM
In what situation can you use the external flash that the built in flash couldnt? rustynail925 Flashes, Lighting, and Studio 25 01-13-2010 01:26 PM
k200d built in flash dimid Troubleshooting and Beginner Help 7 10-13-2009 09:04 PM



All times are GMT -7. The time now is 09:50 PM. | See also: NikonForums.com, CanonForums.com part of our network of photo forums!
  • Red (Default)
  • Green
  • Gray
  • Dark
  • Dark Yellow
  • Dark Blue
  • Old Red
  • Old Green
  • Old Gray
  • Dial-Up Style
Hello! It's great to see you back on the forum! Have you considered joining the community?
register
Creating a FREE ACCOUNT takes under a minute, removes ads, and lets you post! [Dismiss]
Top