Well, to be honest, Amazon has and usually is great. I called them just 2-3 days past the returns period (30 days), but they wouldn't budge. I am trying again though. I bought this through "Amazon Warehouse" deals at a decent price, and when it came in, it looked "new", although listed on the invoice as "used - very good". As a SLR newbie, I just assumed the flash worked and never checked - except when I actually needed it!
Considering that the 1-yr warranty is void, (double checking with Pentax), I would think twice about buying a high-end product in any type of "used" condition.
I will definitely try an external flash.
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