Originally posted by Alan19531953 A simple letter from Pentax stating 'we are not aware of any design fault with this model' would be so reassuring.
Alan, your case concerned an out of warranty issue that a service department has no business dealing with.
It's a PR one at best, and - just a guess - probably did not survive the first (most likely junior) employee who received it tasked with separating the letters to be passed up the line as actionable from those considered irrelevant, abusive or spam.
You're a Brit, right?
If you send a letter of complaint about some issue to David Cameron - you may not actually get a reply ...
Last edited by clackers; 01-17-2014 at 04:13 AM.