threedogmoon,
I wish I could tell you some successful stories from my background and experience on dealing with Pentax flashes or Pentax Customer Service, but I've not dealt with any of them so far. But let me share some concepts with you:
- everybody fails, some more and some less often. You can google for 1d Mark III failure and will find astonishing stories on the 1st page (just in case: I'm referring to the one about AF performance).
What can be cooler then 1sMkIII?
- if you need A-level customer support you need to pay for it. Leica S2 goes for $23K and S2-P (that includes pro-oriented support level) goes for $29K. I'm not sure how it goes on the east coast (my middle of nowhere is in 8 hours away from you, to the east across the ocean), but I suspect that should I need a real pro-oriented support for my gear I'd use extended 3rd party warranty from the shop - yep, I pay extra, but I always get the replacement in no time and it's they who deal with fix-ups and repairs. Though I think it's hard to find a shop offering such support level for K-x body or AF360 flash, they tend to work with upper level
- a real pro (i.e. a dude who makes money by doing something, in this case - by means of photo gear) always backs him- or herself up: you need the secondary body, backup lens set, 2nd (or even the 3rd - if it gonna be rainy shooting) flash and a dozen of CF cards (most premium-level bodies use these ones) and batteries
- professional (i.e.: paid) photography can be made in different ways: there's action photography (like shooting sport events and such), landscaping, macro work, portraiture, wedding and on, and on. And although Pentax is offering DA* (pro-oriented) lenses and its K-5 flagmanship goes with 7fps, 1/8000 shutter, magnesium and sealed body, 100% viewfinder and other pro-oriented yummies - I think they gave up the most popular segments: action-oriented. If you feel that you gonna shoot and cover lots of sport event or weddings then you'd probably look for something else.
Sincerely,
Zig
P.S.
The next week I'm planning to do a post here that shows why I went Pentax and why I'm still with it. It will be a picture and thrown in the 'Lens' forum section.