Originally posted by stevebrot Steve
* There is the assumption that regional distributors are branches of the main company. Often enough, that is the case, though many times, it is done as a franchise with licensing rights for name, logo, etc.. In almost all cases, the distributors are fairly autonomous and have considerable latitude in regards to sales, marketing, and customer service. The distributor is bears the weight of post-sale customer service and is understandably not keen on servicing product imported through a parallel channel.
A Warranty has a cost. Not just the actual expense of honoring the warranty and paying for the repair, but an actual earnings reserve taken for every item sold in a region - that is a large earnings reserve. Generally Accepted Accounting Principles vary by region, so the cost of the reserve varies by region.
Ricoh's wholly-owned Distribution companies, such as RICOH Imaging Corp, N.A. are separate companies with individual profit / loss businesses and operations. They are in no way whatsoever related to each other and are in fact separate from Ricoh Imaging Company, Ltd., the parent company. Because they are separate companies there is not a simple, legal, accepted method to transfer money from RICOH Europe's Reserve to Ricoh North America's current expense line.
Additionally, consumer protection laws vary so greatly between say Europe and North America that there is a potential lawsuit if Ricoh America fails to fulfill Germany's consumer law and instead applies America's consumer law to a claim.
The only clear easy answer is to refuse to service foreign-purchased goods; to require goods be serviced in the region in which it was purchased and reserved for under the regions consumer protection laws.
Blame the politicians and the lawyers, not the companies.