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10-26-2011, 12:03 PM   #1
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Just got off phone with Pentax about Q issues

I just called Pentax's customer service and mentioned a list of issues and complaint that had come up about the camera. Here's what I told him:

1. Recording video: Sound doesn't record for first 1-2 seconds ( He was able to replicate this with the camera he had at the office)
2. Crashing of camera . Q crashes sometimes when using flash or arbitrarily ( I haven't had an issue in a week or so and seems to be fine )
3. Poor battery life. Most people are getting around 200 images. Less when using video . I get around 250-300
4. Firmware upgrade to allow Shake Reduction with Manual lenses by imputing focal length.
5. Firmware option to turn off noise reduction in JPEG mode to get sharper images
6. Firmware option to allow RAW's to be saved in compressed mode to speed up RAW write times
7. Blur Control : Inconsistencies with how blur effect is applied. I went into some examples
8. Possible upgrade for Q2, including built in shutter to allow longer shutter times and faster Flash Sync Speeds.

I was the first one to call and mention these issues to Pentax apparently. That means if you guys are finding problems or have comments, please call their offices in your areas and mention it to them!

10-31-2011, 03:06 PM   #2
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QuoteOriginally posted by knightzerox Quote
I was the first one to call and mention these issues to Pentax apparently
I wouldn't be too sure. Page 1, paragraph 1, sentence 1 of any Customer Service Representative Handbook is: "I've never heard of that problem before."
I think they are required to write it 500 times on the chalk board before they get their telephone headsets.
10-31-2011, 07:31 PM   #3
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QuoteOriginally posted by Parallax Quote
I wouldn't be too sure. Page 1, paragraph 1, sentence 1 of any Customer Service Representative Handbook is: "I've never heard of that problem before."
I think they are required to write it 500 times on the chalk board before they get their telephone headsets.
True, but I'll give them the benefit of the doubt since I called back later and asked about a second issue and they said they knew about it and gave me the resolution they had. I will say that It only took a minute to get in contact with a real person for support which was really nice.
11-02-2011, 05:28 AM   #4
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QuoteQuote:
[...] Crashing of camera [...]
Maybe a firmware update might help:
QuoteQuote:
[...] Improved stability for general performance [...]
Latest PENTAX Q Firmware Update : Software Downloads : PENTAX
Latest PENTAX Q Lenses Firmware Update : Software Downloads : PENTAX

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