Q at QVC for $298!!

eddie1960 · 03-19-2012, 10:18 AM

Originally posted by lammie200

Talk about bait and switch. At least you all can return them. I bought some headphones from woot. They have a no return policy. I sold them on Ebay and lost about $30 when the smoke cleared.

Bait and switch is illegal, you should have reported them to the government
QVC should be reported apparently as well. There is no law compelling them to honour a pricing error but once they start fulfilling with the wrong product intentionally then it becomes a bigger issue
it will be interesting to see what ships from the california site as cali has some of the strongest consumer protection laws in the US

Docrwm · 03-19-2012, 10:20 AM

Originally posted by jezza323

The Q is not available body only, and the 01 prime is not available for sale by itself either, so VERY VERY unlikely to not receive the pair

After some investigation that is what I found out too. Odd isn't it, this may be the only interchangeable lens system that you can't purchase either by itself. Does make the package more likely to be useable straight out of the box!

If its an Optio and the invoice says "Q" then they owe you a "Q" under most US laws. I must admit that I ordered one too later and mine hasn't shipped yet.....

jezza323 · 03-19-2012, 10:23 AM

Sounds like a non deliberate error to me. The resolution I would expect for most will be a refund.

eddie1960 · 03-19-2012, 10:27 AM

Originally posted by jezza323

Sounds like a non deliberate error to me. The resolution I would expect for most will be a refund.

they posted it as sold out then put it up again. it may not have been deliberate but it was pretty damn incompetent. Having worked retail for 25 years before something went to ad it was proofed by multiple people including the commodity buyer (who should have caught the error if no-one else did given it is their bottom line that get's hit if they honour it - and many retailers would BTW I got a canon 9000 printer from best buy for $100 below dealer cost on just such an error

jezza323 · 03-19-2012, 10:34 AM

Don't get me wrong, I agree that someone has totally cocked it up, but I wouldn't jump to the conclusion they did it deliberately. It doesn't help them as a business to piss off their customers, so I doubt they would do so on purpose.

Docrwm · 03-19-2012, 10:35 AM

Originally posted by eddie1960

they posted it as sold out then put it up again. it may not have been deliberate but it was pretty damn incompetent. Having worked retail for 25 years before something went to ad it was proofed by multiple people including the commodity buyer (who should have caught the error if no-one else did given it is their bottom line that get's hit if they honour it - and many retailers would BTW I got a canon 9000 printer from best buy for $100 below dealer cost on just such an error

QVC tends to control their inventory by counting how many people have reserved or put something into their basket. Then if its not paid for or a certain time elapses its put back into their available stock. So, the supposed Q going into and out of inventory several times could have been entirely automated.

Jodokast96 · 03-19-2012, 10:42 AM

Originally posted by jogiba

Now I have to wait for a return label since it was not in the box.

~~There's a link to print a return label in your shipping email.~~*EDIT* Go to your QVC account page, click on the order number and it's listed there.

Originally posted by JinDesu

just an FYI, the Q on the same page is now listed for the "correct" price. However I kept the record of the price and page, so we definitely have that.

Now it's not listed at all. Currently the wife is on the phone. They are saying it's out of stock and they don't know if they will get them again.

Last edited by Jodokast96; 03-19-2012 at 10:54 AM.

Mike.P® · 03-19-2012, 10:45 AM

Originally posted by Jodokast96

Now it's not listed at all. Currently the wife is on the phone. They are saying it's out of stock and they don't know if they will get them again.

That's convenient

JinDesu · 03-19-2012, 10:48 AM - **1 Like**

Originally posted by Jodokast96

There's a link to print a return label in your shipping email.

Now it's not listed at all. Currently the wife is on the phone. They are saying it's out of stock and they don't know if they will get them again.

That is correct - their website has removed the listing for the Q kit and the Optio VS20. However, if they make mention that the listing is not online, I have saved the original webpage of the Q at $300 and also a screenshot. I can get those uploaded tonight.

eddie1960 · 03-19-2012, 10:49 AM

Originally posted by Mike.P®

That's convenient

they should have just owned up and emailed the people who ordered that there was an error and offered them a coupon code for $25 for the error for future purchases. most people here didn't think it was right but all wanted it to be right. shipping out instead the wrong item is really poor customer service even if they pay full shipping on the return as there is an inconvenience factor to take into account for people as well

even if it was automated replenishment feeding the site i would think a fast run would have raised flags on an item like the Q

Jodokast96 · 03-19-2012, 10:50 AM

So when it's all said and done, I'm to ship them back for a full refund and a refund of all shipping charges. There is no hold list, but there is a note on the account that if they do again become available, that they honor this price. We had to ask them for this, they did not offer it themselves. Get the name of the person you speak to and be sure to ask for their direct number.

Docrwm · 03-19-2012, 10:54 AM

Originally posted by Jodokast96

So when it's all said and done, I'm to ship them back for a full refund and a refund of all shipping charges. There is no hold list, but there is a note on the account that if they do again become available, that they honor this price. We had to ask them for this, they did not offer it themselves. Get the name of the person you speak to and be sure to ask for their direct number.

Yeah, but no guarantee that they will let you know they have them back in stock.....

Jodokast96 · 03-19-2012, 10:54 AM

Nope, but you can bet your ass I'll keep checking the page now.

eddie1960 · 03-19-2012, 10:59 AM

Well I'm glad they don't ship this to Canada. I would have been dinged for taxes and brokerage by the courier and that is almost impossible to get back (at best you can get the taxes back but it may cost more than the $39 in admin fees to do so

)

the stupid thing is stopping it before shipment and explaining the error and offering a goodwill $25 or more discount coupon would have cost them less than the 2 courier charges they will now eat not to mention man hours and lost customer good will
Someone is sleeping at the wheel there

eddie1960 · 03-19-2012, 11:06 AM

actually after doing a little research i realized QVC has a really crap reputation for service resolutions so the fact that they are sending return labels and refunding is actually better than average for them.
there seem to have been a number of FTC complaints about them in the past

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Help!! qvc k20d with 18-55II ??	dcmsox2004	Pentax DSLR Discussion	4	08-25-2009 04:24 PM
K20d from QVC arrived	Sew-Classic	Troubleshooting and Beginner Help	14	07-08-2009 10:56 AM
QVC Todays' Special Value- K20D	chalion	General Talk	2	06-24-2009 05:22 PM
k2000 on QVC	Mark2100	Pentax News and Rumors	2	04-17-2009 02:34 PM
Pentax on HSN and QVC, good for brand recognition?	morfic	Pentax DSLR Discussion	8	10-20-2008 06:04 PM

03-19-2012, 10:18 AM	#106
eddie1960 Veteran Member Join Date: Aug 2010 Location: Toronto Photos: Gallery \| Albums Posts: 13,667	Originally posted by lammie200 Talk about bait and switch. At least you all can return them. I bought some headphones from woot. They have a no return policy. I sold them on Ebay and lost about $30 when the smoke cleared. Bait and switch is illegal, you should have reported them to the government QVC should be reported apparently as well. There is no law compelling them to honour a pricing error but once they start fulfilling with the wrong product intentionally then it becomes a bigger issue it will be interesting to see what ships from the california site as cali has some of the strongest consumer protection laws in the US

03-19-2012, 10:20 AM	#107
Docrwm Veteran Member Join Date: Sep 2010 Location: Somewhere in the Southern US Photos: Gallery \| Albums Posts: 12,285	Originally posted by jezza323 The Q is not available body only, and the 01 prime is not available for sale by itself either, so VERY VERY unlikely to not receive the pair After some investigation that is what I found out too. Odd isn't it, this may be the only interchangeable lens system that you can't purchase either by itself. Does make the package more likely to be useable straight out of the box! If its an Optio and the invoice says "Q" then they owe you a "Q" under most US laws. I must admit that I ordered one too later and mine hasn't shipped yet.....

03-19-2012, 10:23 AM	#108
jezza323 Veteran Member Join Date: Jan 2009 Location: Brisbane Photos: Gallery Posts: 1,421	Sounds like a non deliberate error to me. The resolution I would expect for most will be a refund.

03-19-2012, 10:27 AM	#109
eddie1960 Veteran Member Join Date: Aug 2010 Location: Toronto Photos: Gallery \| Albums Posts: 13,667	Originally posted by jezza323 Sounds like a non deliberate error to me. The resolution I would expect for most will be a refund. they posted it as sold out then put it up again. it may not have been deliberate but it was pretty damn incompetent. Having worked retail for 25 years before something went to ad it was proofed by multiple people including the commodity buyer (who should have caught the error if no-one else did given it is their bottom line that get's hit if they honour it - and many retailers would BTW I got a canon 9000 printer from best buy for $100 below dealer cost on just such an error

03-19-2012, 10:34 AM	#110
jezza323 Veteran Member Join Date: Jan 2009 Location: Brisbane Photos: Gallery Posts: 1,421	Don't get me wrong, I agree that someone has totally cocked it up, but I wouldn't jump to the conclusion they did it deliberately. It doesn't help them as a business to piss off their customers, so I doubt they would do so on purpose.

03-19-2012, 10:35 AM	#111
Docrwm Veteran Member Join Date: Sep 2010 Location: Somewhere in the Southern US Photos: Gallery \| Albums Posts: 12,285	Originally posted by eddie1960 they posted it as sold out then put it up again. it may not have been deliberate but it was pretty damn incompetent. Having worked retail for 25 years before something went to ad it was proofed by multiple people including the commodity buyer (who should have caught the error if no-one else did given it is their bottom line that get's hit if they honour it - and many retailers would BTW I got a canon 9000 printer from best buy for $100 below dealer cost on just such an error QVC tends to control their inventory by counting how many people have reserved or put something into their basket. Then if its not paid for or a certain time elapses its put back into their available stock. So, the supposed Q going into and out of inventory several times could have been entirely automated.

03-19-2012, 10:42 AM	#112
Jodokast96 Veteran Member Join Date: Oct 2007 Location: Erial, NJ USA Photos: Gallery \| Albums Posts: 2,134	Originally posted by jogiba Now I have to wait for a return label since it was not in the box. ~~There's a link to print a return label in your shipping email.~~EDIT Go to your QVC account page, click on the order number and it's listed there. Originally posted by JinDesu just an FYI, the Q on the same page is now listed for the "correct" price. However I kept the record of the price and page, so we definitely have that. Now it's not listed at all. Currently the wife is on the phone. They are saying it's out of stock and they don't know if they will get them again. Last edited by Jodokast96; 03-19-2012 at 10:54 AM.

03-19-2012, 10:45 AM	#113
Mike.P® Veteran Member Join Date: Mar 2008 Location: New Milton, Hampshire, UK Photos: Gallery \| Albums Posts: 2,154	Originally posted by Jodokast96 Now it's not listed at all. Currently the wife is on the phone. They are saying it's out of stock and they don't know if they will get them again. That's convenient

03-19-2012, 10:48 AM - 1 Like	#114
JinDesu Veteran Member Join Date: Jun 2011 Location: New York City Photos: Gallery Posts: 5,638	Originally posted by Jodokast96 There's a link to print a return label in your shipping email. Now it's not listed at all. Currently the wife is on the phone. They are saying it's out of stock and they don't know if they will get them again. That is correct - their website has removed the listing for the Q kit and the Optio VS20. However, if they make mention that the listing is not online, I have saved the original webpage of the Q at $300 and also a screenshot. I can get those uploaded tonight.

03-19-2012, 10:49 AM	#115
eddie1960 Veteran Member Join Date: Aug 2010 Location: Toronto Photos: Gallery \| Albums Posts: 13,667	Originally posted by Mike.P® That's convenient they should have just owned up and emailed the people who ordered that there was an error and offered them a coupon code for $25 for the error for future purchases. most people here didn't think it was right but all wanted it to be right. shipping out instead the wrong item is really poor customer service even if they pay full shipping on the return as there is an inconvenience factor to take into account for people as well even if it was automated replenishment feeding the site i would think a fast run would have raised flags on an item like the Q

03-19-2012, 10:50 AM	#116
Jodokast96 Veteran Member Join Date: Oct 2007 Location: Erial, NJ USA Photos: Gallery \| Albums Posts: 2,134	So when it's all said and done, I'm to ship them back for a full refund and a refund of all shipping charges. There is no hold list, but there is a note on the account that if they do again become available, that they honor this price. We had to ask them for this, they did not offer it themselves. Get the name of the person you speak to and be sure to ask for their direct number.

03-19-2012, 10:54 AM	#117
Docrwm Veteran Member Join Date: Sep 2010 Location: Somewhere in the Southern US Photos: Gallery \| Albums Posts: 12,285	Originally posted by Jodokast96 So when it's all said and done, I'm to ship them back for a full refund and a refund of all shipping charges. There is no hold list, but there is a note on the account that if they do again become available, that they honor this price. We had to ask them for this, they did not offer it themselves. Get the name of the person you speak to and be sure to ask for their direct number. Yeah, but no guarantee that they will let you know they have them back in stock.....

03-19-2012, 10:54 AM	#118
Jodokast96 Veteran Member Join Date: Oct 2007 Location: Erial, NJ USA Photos: Gallery \| Albums Posts: 2,134	Nope, but you can bet your ass I'll keep checking the page now.

03-19-2012, 10:59 AM	#119
eddie1960 Veteran Member Join Date: Aug 2010 Location: Toronto Photos: Gallery \| Albums Posts: 13,667	Well I'm glad they don't ship this to Canada. I would have been dinged for taxes and brokerage by the courier and that is almost impossible to get back (at best you can get the taxes back but it may cost more than the $39 in admin fees to do so ) the stupid thing is stopping it before shipment and explaining the error and offering a goodwill $25 or more discount coupon would have cost them less than the 2 courier charges they will now eat not to mention man hours and lost customer good will Someone is sleeping at the wheel there

03-19-2012, 11:06 AM	#120
eddie1960 Veteran Member Join Date: Aug 2010 Location: Toronto Photos: Gallery \| Albums Posts: 13,667	actually after doing a little research i realized QVC has a really crap reputation for service resolutions so the fact that they are sending return labels and refunding is actually better than average for them. there seem to have been a number of FTC complaints about them in the past