Originally posted by drougge I think it's entirely reasonable for a retailer to assume that when they order more of something they have ordered before they will in fact receive more of the same and not some other product.
Not that I know if Pentax actually informed them that the product changed, but I'm going to guess they didn't.
Of course if people ask about it they should check. But if they question doesn't give any reason to assume the product might have changed, I don't think it's wrong of them to not check the actual product. (I'm sure they get a lot of questions. They can't all warrant checking the actual product.)
I looked at the card, again (sigh), and it only says Pentax Imaging on it. No "Hoya" or "Ricoh". I got it during the 2011 Black Friday sales when I bought my K-5.
The two different Extended Warranty cards apparently carry the same part number despite there being significant changes in what they cover. Again, Pentax USA doesn't actually answer the F'ing questions asked of them. I've asked several questions and I ALWAYS get either a wrong answer or a half-a**ed one from Randall.
Because they haven't made it clear that the warranty's were combined (I have BOTH a K Camera and a Q Series warranty card in my possession so I know that they both existed separately) and they NEVER made it known that there was a Q warranty at all, it would be reasonable of them to honor a warranty purchased for a Q after the 30 day period. Did Randall actually address, in any way whatsoever, that portion of my email? Nope.
My first encounter with Pentax USA back in 2010-11 was with Randall giving me completely untrue information and doing so in a very dismissive manner. I pursued the question because I knew that the part I asked about DID in fact exist despite his assertions to the contrary. It was only when I contacted Pentax Canada, because several here had said that their parts department was actually responsive to Pentaxians inquiries, that Randall suddenly contacted me with VERY brief emails telling me that they were sending me the part he had previously told did not exist.
I sure hope that the new head honcho at Pentax USA has a BIG broom. This just gets old.