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12-04-2012, 08:16 AM   #1
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Another twist in the Q Extended Warranty Saga

I wrote to Pentax USA about the Q warranty because first there wasn't one, then one came unexpectedly with my Q from ShopNBC, and now I get another answer from Pentax USA. Geez. This one makes 0 sense to me given that there is a Q warranty card out there. Plus I SPECIFICALLY said in my email that because there isn't one readily available, no one seems to know how to get one, and now one shows up they ought to waive the 30 day purchase requirement. Typical response from Pentax USA in my experience. I will follow up but this is what I have at this stage.

-Robert
____________________________________________________________

Dear Robert,

Thank you for contacting PENTAX.

The PENTAX K-series extended warranty also covers the Q and Q10 cameras, and is available from PENTAX online dealers like www.adorama.com and www.bhphotovideo.com. However, the extended warranty must be purchased within 30 days of the original camera purchase.

If you are in need of further assistance, please respond to this email or call our technical support center at 800-877-0155.

Sincerely,
Randall S.
PENTAX RICOH IMAGING AMERICAS CORPORATION /
PHONE: 800.234.0276 /800.877.0155 / BE INTERESTING. PENTAX

12-04-2012, 08:21 AM   #2
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LOL. Randall S. Been there, done that.
12-04-2012, 08:45 AM   #3
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QuoteOriginally posted by LaurenOE Quote
LOL. Randall S. Been there, done that.
Me too. I even gave him the part number from the Q Warranty that I have. Ah well.....things are getting better with Pentax USA in some ways anyway.
12-04-2012, 04:10 PM   #4
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But in the meantime Doc this is good news if someone wants to buy the extended warranty now.

I'm going to print out your response if that is OK with you, and buy the K series warranty. If I need to send the Q in for service I'll send a copy of the warranty card, receipt for warranty card, and copy of this email.

12-04-2012, 06:27 PM   #5
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QuoteOriginally posted by stormtech Quote
But in the meantime Doc this is good news if someone wants to buy the extended warranty now.

I'm going to print out your response if that is OK with you, and buy the K series warranty. If I need to send the Q in for service I'll send a copy of the warranty card, receipt for warranty card, and copy of this email.
Stan,
Very smart IMHO. I'm just frustated with how dysfunctional Pentax USA is........
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