Originally posted by ripit While I have never personally had to file a claim for that reason, ebay used to take a very hard stance against sellers of counterfeit items and would often not require return (or so others have said). I gather it was out of fear of liability. Seems that ebay current policy is that you need third party confirmation (they will at their discretion accept a third party other than the manufacture) and they may require verification tht the item is properly destroyed or sent to the manufacture and costs of disposal may be paid by ebay. It seems like a rather vague policy to me. Returning a confirmed counterfeit item to the seller is illegal if I am not mistaken (in the US at least).
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I'd guess the trouble with Ebay is that they really don't (or can't) have the resources to deal with problems outside their automated system. With the filter I think I just got a canned email applicable to a generic "Item not as described" case. In another incident I ordered a $2 step-down ring from a Chinese seller with the result that seller filed a nonpayment case on me despite having paid right after hitting "Buy now". This was resolved in my favor after I provided Ebay with the Paypal receipt email. However, I never got the ring, but the Ebay browser interface did not allow me to file a "Item not received" case, most likely because the seller had filed their complaint against me previosly, so I sent Ebay email(s) explaining the matter and telling them I want to invoke buyer protection to get my money back. Got what appeared to be canned responses, which failed to address the issue. Did not get the $2 back. After this I sent a paper letter to Ebay (*) as registered mail again explaining the issue and my wish to invoke buyer protection. After over six months I still have not received a reply nor gotten back the money I paid for an item I never received and I don't think I ever will. I suppose $2 + registed letter postage is well worth the lesson that one should not blindly trust Ebay (Paypal) buyer protection.
Since I have had just these two problematic cases in over 100 Ebay transactions I consider them useful for getting cheap Chinese stuff or an occasional second-hand lens. However, I would not use Ebay / Paypal for anything that costs more than I can afford to lose without consequence (other than annoyance
).
(*) The EU postal address was nowhere to be found on the Ebay web-page (usually a red flag
). The domain ebay.fi was registered to a proxy (another red flag). I asked and (to my surprise) got it from them by email though. Incidently, the government financial services regulator had the same address on file for Paypal (as I payment processor operating in this country Paypal needs to be registered with them).