KEH camera

brofkand · 02-02-2012, 07:46 PM

I've ordered from KEH a few times over the past few years, although their website is maddening to me. Often, clicking a link does nothing, or the page takes 30 seconds to load, or something times out and it takes you back to the start. I really hope they're aware of the issue, that it isn't just me, and they're working to fix it. It's been going on for me for a while. Am I the only one that has these issues?

Roob-N-Boots · 02-02-2012, 08:09 PM

Originally posted by brofkand

Am I the only one that has these issues?

No, I use to experience this as well. But not as much recently,I guess they might have worked out some of the kinks.

dgaies · 02-02-2012, 08:10 PM

Originally posted by brofkand

I've ordered from KEH a few times over the past few years, although their website is maddening to me. Often, clicking a link does nothing, or the page takes 30 seconds to load, or something times out and it takes you back to the start. I really hope they're aware of the issue, that it isn't just me, and they're working to fix it. It's been going on for me for a while. Am I the only one that has these issues?

Their website is a bit flakey, although it was actually worse a couple years ago.

**patrick9** · 02-02-2012, 09:15 PM

Originally posted by baro-nite

So did one of you just buy the K30/2.8 they added recently? If so, thanks, because my resistance was breaking down.

It wasn't me, all-tho I did just receive another item I bought from them.

**monochrome** · 02-02-2012, 09:19 PM

Originally posted by brofkand

Am I the only one that has these issues?

Learning to make their website work is part of the shopping experience - kind of a rite of passage. And yes, it was . . . . more challenging in the recent past.

Last week I actually got a pop-up "Feedback Form" on the website experience after I ordered. I pretty much said what I just wrote.

Jools · 02-02-2012, 09:30 PM

Buy from KEH with confidence.

RollsUp · 02-02-2012, 10:11 PM

Originally posted by gofour3

Good place to buy from. The only issue is the shipping costs if you do not live in the Contiguous US.

Phil.

Fixed it for you.

I live in the US but there is still an issue with shipping from KEH. $55 shipping for a $10 lens hood and that was the cheapest option they had.

**gofour3** · 02-02-2012, 10:23 PM

Originally posted by RollsUp

Fixed it for you.

I live in the US but there is still an issue with shipping from KEH. $55 shipping for a $10 lens hood and that was the cheapest option they had.

Ouch!!! See below.

Originally posted by mtansley

Sometimes they are rather slow to answer emails and you have to let them know if you DON'T want a courier to ship to Canada for a small inexpensive item. (They tend to assume everything by courier rather then by post).

However, I have found them a completely reliable company, goods are well packed and I would certainly purchase from them again with no hesitation.

I recently wanted to order three lens caps from KEH, the online checkout cheapest shipping was $51.95! Yes $51.95 to ship three lens caps to Canada, which weigh almost zero. Called them and got regular USPS for $13.00, which is still high but way better than the online amount.

Phil.

**monochrome** · 02-02-2012, 11:02 PM

Originally posted by gofour3

Ouch!!! See below.

I recently wanted to order three lens caps from KEH, the online checkout cheapest shipping was $51.95! Yes $51.95 to ship three lens caps to Canada, which weigh almost zero. Called them and got regular USPS for $13.00, which is still high but way better than the online amount.

Phil.

It costs $11.95 to mail 2 lens caps from Atlanta to St. Louis. I always make it a point to buy hoods and lens caps when I buy a lens whether I need them or not. I know I'll need them eventually.

And Phil, will you kindly cease sucking up all the all-black 52's and K/M rears?

**Ric** · 02-04-2012, 08:00 AM

Thanks everyone looks like completely overwhelming support. I will check them out since they have the lens I am looking for.

mtansley · 02-04-2012, 10:32 AM

Originally posted by gofour3

Ouch!!! See below.
I recently wanted to order three lens caps from KEH, the online checkout cheapest shipping was $51.95! Yes $51.95 to ship three lens caps to Canada, which weigh almost zero. Called them and got regular USPS for $13.00, which is still high but way better than the online amount.
Phil.

Yes, I've found that as well. In the past I have avoided their on-line ordering and sent an email detailing the products I want and to quote for shipping the cheapest way. Their online shipping system seems to be rather obsessed with probably the fastest way of shipping, not the inexpensive way.

Still, they always do come through with a more inexpensive quote and the product is always well packed and of better quality than they describe.

irene sophie · 02-04-2012, 02:49 PM

I bought my used (2nd) K10 from them. I was very happy with the price and condition of the camera.

newarts · 02-04-2012, 03:18 PM

I've found their BGN grade to be always be optically excellent & priced comfortably for my pocketbook!

This is based on around 1/2 dozen lens purchases from them.

02-02-2012, 11:02 PM	#24
monochrome Loyal Site Supporter Join Date: Mar 2008 Location: Working From Home Photos: Gallery \| Albums Posts: 26,276	Originally posted by gofour3 Ouch!!! See below. I recently wanted to order three lens caps from KEH, the online checkout cheapest shipping was $51.95! Yes $51.95 to ship three lens caps to Canada, which weigh almost zero. Called them and got regular USPS for $13.00, which is still high but way better than the online amount. Phil. It costs $11.95 to mail 2 lens caps from Atlanta to St. Louis. I always make it a point to buy hoods and lens caps when I buy a lens whether I need them or not. I know I'll need them eventually. And Phil, will you kindly cease sucking up all the all-black 52's and K/M rears? Last edited by monochrome; 02-04-2012 at 09:13 AM.

02-04-2012, 08:00 AM	#25
Ric Site Supporter Join Date: Dec 2011 Posts: 143 Original Poster	thanks Thanks everyone looks like completely overwhelming support. I will check them out since they have the lens I am looking for.

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02-02-2012, 07:46 PM	#16
brofkand Pentaxian Join Date: May 2009 Location: North Carolina Posts: 836	I've ordered from KEH a few times over the past few years, although their website is maddening to me. Often, clicking a link does nothing, or the page takes 30 seconds to load, or something times out and it takes you back to the start. I really hope they're aware of the issue, that it isn't just me, and they're working to fix it. It's been going on for me for a while. Am I the only one that has these issues?

02-02-2012, 08:09 PM	#17
Roob-N-Boots Veteran Member Join Date: Apr 2011 Location: Palm Springs CA Posts: 393	Originally posted by brofkand Am I the only one that has these issues? No, I use to experience this as well. But not as much recently,I guess they might have worked out some of the kinks.

02-02-2012, 08:10 PM	#18
dgaies Veteran Member Join Date: Oct 2009 Location: Maryland / Washington DC Posts: 3,917	Originally posted by brofkand I've ordered from KEH a few times over the past few years, although their website is maddening to me. Often, clicking a link does nothing, or the page takes 30 seconds to load, or something times out and it takes you back to the start. I really hope they're aware of the issue, that it isn't just me, and they're working to fix it. It's been going on for me for a while. Am I the only one that has these issues? Their website is a bit flakey, although it was actually worse a couple years ago.

02-02-2012, 09:15 PM	#19
patrick9 Site Supporter Join Date: Feb 2011 Location: Murfreesboro Tennessee Photos: Gallery \| Albums Posts: 3,458	Originally posted by baro-nite So did one of you just buy the K30/2.8 they added recently? If so, thanks, because my resistance was breaking down. It wasn't me, all-tho I did just receive another item I bought from them.

02-02-2012, 09:19 PM	#20
monochrome Loyal Site Supporter Join Date: Mar 2008 Location: Working From Home Photos: Gallery \| Albums Posts: 26,276	Originally posted by brofkand Am I the only one that has these issues? Learning to make their website work is part of the shopping experience - kind of a rite of passage. And yes, it was . . . . more challenging in the recent past. Last week I actually got a pop-up "Feedback Form" on the website experience after I ordered. I pretty much said what I just wrote.

02-02-2012, 09:30 PM	#21
Jools Veteran Member Join Date: Aug 2009 Location: SW Wisconsin by way of Venezuela Photos: Gallery \| Albums Posts: 1,398	Buy from KEH with confidence.

02-02-2012, 10:11 PM	#22
RollsUp Veteran Member Join Date: Apr 2008 Location: AK USA Photos: Gallery Posts: 1,766	Originally posted by gofour3 Good place to buy from. The only issue is the shipping costs if you do not live in the Contiguous US. Phil. Fixed it for you. I live in the US but there is still an issue with shipping from KEH. $55 shipping for a $10 lens hood and that was the cheapest option they had.

02-02-2012, 10:23 PM	#23
gofour3 Site Supporter Join Date: Oct 2008 Location: Vancouver, Canada Posts: 8,089	Originally posted by RollsUp Fixed it for you. I live in the US but there is still an issue with shipping from KEH. $55 shipping for a $10 lens hood and that was the cheapest option they had. Ouch!!! See below. Originally posted by mtansley Sometimes they are rather slow to answer emails and you have to let them know if you DON'T want a courier to ship to Canada for a small inexpensive item. (They tend to assume everything by courier rather then by post). However, I have found them a completely reliable company, goods are well packed and I would certainly purchase from them again with no hesitation. I recently wanted to order three lens caps from KEH, the online checkout cheapest shipping was $51.95! Yes $51.95 to ship three lens caps to Canada, which weigh almost zero. Called them and got regular USPS for $13.00, which is still high but way better than the online amount. Phil.

02-04-2012, 10:32 AM	#26
mtansley Veteran Member Join Date: Oct 2008 Location: Ajax, Ontario, Canada Photos: Gallery Posts: 1,139	Originally posted by gofour3 Ouch!!! See below. I recently wanted to order three lens caps from KEH, the online checkout cheapest shipping was $51.95! Yes $51.95 to ship three lens caps to Canada, which weigh almost zero. Called them and got regular USPS for $13.00, which is still high but way better than the online amount. Phil. Yes, I've found that as well. In the past I have avoided their on-line ordering and sent an email detailing the products I want and to quote for shipping the cheapest way. Their online shipping system seems to be rather obsessed with probably the fastest way of shipping, not the inexpensive way. Still, they always do come through with a more inexpensive quote and the product is always well packed and of better quality than they describe.

02-04-2012, 02:49 PM	#27
irene sophie Inactive Account Join Date: Oct 2007 Location: Minnesota Photos: Gallery Posts: 34	I bought my used (2nd) K10 from them. I was very happy with the price and condition of the camera.

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02-04-2012, 03:18 PM	#28
newarts Inactive Account Join Date: Dec 2008 Location: Ames, Iowa, USA Photos: Albums Posts: 2,965	I've found their BGN grade to be always be optically excellent & priced comfortably for my pocketbook! This is based on around 1/2 dozen lens purchases from them.