I'm feeling the same way. I went through the ones I rated 3 or 4 stars to see if I can bump any to five for presentation and found a couple. I did tell them everything else is off the table.
I took the advice of refund and shoot, I think that was a good one. I just got a call back and the dads backed off completely. Something about wanting the prints by christmas.
I got a final order from them and will put it together today. I've run out of time to use my usual printer for this project so will try another lab. I hear London Drugs does surprisingly awesome work. So why not.