My Recent Experience With Adorama Dropping The Ball

Helen Oster · 07-02-2013, 11:01 AM

Originally posted by rzarector

Last week I got a lens in a soft bubble lined envelope. A 700 dollar lens shipped that way was shocking to me? What wasnt shocking was that it was broken. I lost the chance to use it on a good shoot unfortunately. The re-order came in a box with bubble wrap around the lens in the box, much better. Crazy to ship a lens in an envelope. Not to rag on you but to provide you some feedback.

Can you please email me: Helen@adorama.com as a matter of urgency!

Helen Oster · 07-03-2013, 09:51 PM - **1 Like**

Originally posted by rzarector

Last week I got a lens in a soft bubble lined envelope. A 700 dollar lens shipped that way was shocking to me? What wasnt shocking was that it was broken. I lost the chance to use it on a good shoot unfortunately. The re-order came in a box with bubble wrap around the lens in the box, much better. Crazy to ship a lens in an envelope. Not to rag on you but to provide you some feedback.

Investigation update; the team that packs these units always puts them in boxes, so next stop is a UPS claim - as it appears they may have trashed the original box and then just shoved the item into the baggie.

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07-02-2013, 11:01 AM	#16
Helen Oster Adorama Camera Representative Join Date: Dec 2007 Location: New York Posts: 550	Originally posted by rzarector Last week I got a lens in a soft bubble lined envelope. A 700 dollar lens shipped that way was shocking to me? What wasnt shocking was that it was broken. I lost the chance to use it on a good shoot unfortunately. The re-order came in a box with bubble wrap around the lens in the box, much better. Crazy to ship a lens in an envelope. Not to rag on you but to provide you some feedback. Can you please email me: Helen@adorama.com as a matter of urgency!

07-03-2013, 09:51 PM - 1 Like	#17
Helen Oster Adorama Camera Representative Join Date: Dec 2007 Location: New York Posts: 550	Originally posted by rzarector Last week I got a lens in a soft bubble lined envelope. A 700 dollar lens shipped that way was shocking to me? What wasnt shocking was that it was broken. I lost the chance to use it on a good shoot unfortunately. The re-order came in a box with bubble wrap around the lens in the box, much better. Crazy to ship a lens in an envelope. Not to rag on you but to provide you some feedback. Investigation update; the team that packs these units always puts them in boxes, so next stop is a UPS claim - as it appears they may have trashed the original box and then just shoved the item into the baggie.

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