[RonakG]

This is just one example. See how the email went straight to my Spam folder. That's because the email is sent from some crappy jangomail.com domain. All the links in the email other than privacy policy also leads you to non-Ricoh website.



My frustration is that they are spending money on this email marketing but it might not even be reaching any audience.

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Last edited by RonakG; 04-15-2014 at 10:07 AM.

[Miguel]

That's quite a hyperbolic heading and facile generalization. If only that would solve Ricoh Pentax marketing woes. . .

Edit: Oh you changed the heading; nice trick.


M

[monochrome]

It does seem kind of silly that their marketing contractor can't use an email address at us.ricoh-imaging.com

[wtlwdwgn]

Yeah, gmail dumped mine in spam too.

[RonakG]

That's quite a hyperbolic heading and facile generalization. If only that would solve Ricoh Pentax marketing woes. . .

Edit: Oh you changed the heading; nice trick.


M

Thanks. Changed the title to be less sensational.

[Tom S.]

Almost like starting threads in the wrong section.....

[hooverfocus]

Same thing with Hotmail (yes yes Hotmail, I know...).
Someone should take the time to point it to Ricoh Pentax, though. It's kinda pointless to talk about it here and not letting them know.

[JimmyDranox]

I check my spam box and, surprise, the same message from the same weird ''jangomail.com'' domain. The content of the message is OK, and seems to be legitimate. The links inside the message took me to US.Ricoh site. Strange.

[jatrax]

Yep, went into my spam as well. Didn't notice until it was mentioned here.

[RonakG]

How do we get Adam's attention to this thread? I think he is the only person here who has any kind of contact with Ricoh.

[Kerrowdown]

How do we get Adam's attention to this thread

A quick PM to him directly is usually the answer.

[Nass]

Mine didn't - and nice not to have a typo on there or something else silly! Companies might use an external domain so that the main domain doesn't get blacklisted for spam, or because they contract it out. Also, spamfilters will look for certain words and spam them based on that.

[wtlwdwgn]

I sent an email to Ricoh and this is what the sent back:

Thank you for contacting RICOH.

You may want to check the spam filter settings on your email program. Most programs have a setting that will allow you to designate future emails from specific addresses as "not spam."

If you are in need of further assistance, please respond to this email or call our technical support center at 800-877-0155.

Sincerely,
Randall S.
RICOH IMAGING AMERICAS CORPORATION
PHONE: 800.234.0276 / 800.877.0155

[JimmyDranox]

So, is this mail legit?

[tim60]

So, is this mail legit?

My thoughts exactly.

I cannot imagine the real company giving links to other than their official site. They would not maintain multiple sites because that is expensive and could lead to errors which then cost more to respond to. But a scammer might use an email address like this because they are unable to get a proper address and they can copy the website pages so their site looks right but is located at a spurious address.

Just like my bank says - always enter their site by going direct to their site, never clicking on a link offered anywhere else.

Lesson: if you receive an email purporting to be from a credible organisation look at the email address and if it comes from an odd domain, ignore. NOTE: this rule will not necessarily keep you out of trouble but it does reject message that will get you into trouble.

A related kind of scam I have seen fairly often in the past year of so is:
email offering some benefit, e.g. a cash bonus to my supermarket loyalty card account (redeemable next time I shop there)
IF I click on their link and answer their survey
Noticing it did not come from the domain that legit messages from that loyalty scheme come from I assumed they were after some personal details and did not even go look at their link.

Have you ever done business with Ricoh that would give them you address?
If so you probably got an email from them and that contained their corporate domain name. If not, this is not the legit company.