I sent my K-30 to CRIS back on 15 July and finally got it back (fixed) last Monday (6 Oct). Between that time a lot happened. When Pentax and CRIS decided to part ways I don't think CRIS did anything but pack stuff up, then shipped everything to Precision starting 1 August, including the Pentax repair equipment. I don't thibnk precision was ready to fix anything before mid to late August and then they had a tremendous backload. I talked to someone at Precision once (directed their by Ricoh) and was told they were logging cameras and lenses into their system, that was probably in August and I was never able to contact them again. During all of this time I checked the CRIS and then Precision websites daily. I called Ricoh several times, they were always nice, but rarely helpful until I talked to Paul on 9/10 and he "escalated" the case to corporate. On 9/12 it was miraculously "Received" at Precision - meaning they logged it into the system, on the 15th it was listed as "In Repair" On 24 Sept the webpage was updated to "Delay - Repair is on hold waiting for parts - parts ordered", then on 2 October it showed up at "out of repair) they shipped it that day, and I had it the 6th.
I think Ricoh is trying had to get this under control, but they underestimated how long the turnover would take and didn't expect CRIS to stop working on things. I don't know that they stopped working on Pentax equipment, that iust my speculation since my camera was received there and just sat, and I was told all the cameras were packed into boxes and put on pallets, and there were several pallets. Unfortunately, I can only think this switchover was poorly planned and executed. Hopefully Precision will catch up soon and be a good resource.
The good news, from what I can tell the repair was completed correctly. The mirror was briefly sticking, especially when using Continuous Shooting.
Here's the summary that they put on the invoice:
Explanation of Repairs
A COMPLETE REPAIR AND RETURN ALL FUNCTIONS TO FACTORY SPECS.
AUTO FOCUS TEST, CHECK, RECALIBRA'IION AND REALIGNMENT
FIRMWARE DOWNLOAD: CORRECTIONS AND ADJUSTMENTS; ADDRESS VALUES MEASURED AND ADJUSTED
COMPLETE CLEANING (INTERNAL-EXTERNAL) AND OPTICAL SYSTEM
Description of Parts Used
DIAPHMGM CONTROL BLOCK
This was an extended warranty repair and there was no charge. On the newer extended warranties I see that you must pay for return shipping.
Thread on repairs:
Repairs