Originally posted by 77tbholmes Update:
I spoke to the three companies that that have worked with Pentax in Winnipeg the same response.
1. The equipment was good
2. The people they worked with were awesome
3. The sales not good
2 of the 3 only special order Pentax goods while the other dropped the brand.
Pentax themselves have not responded but I wait a little longer.
As a business owner discontinuance of product is part of growth, support is not. In a global economy as ours Pentax should do things different. I go online or on the phone place orders around the world and see it within a week. Introducing direct orders from Pentax would solve the supply issue and maximize profit. Yes it would increase lead times but with shipping and duty costs the responsibility of the consumer financially a win. As Pentax is generally not available in brick in mortar anyway where is the loss?
The very fact that I have yet to see any response good or bad from Pentax is telling of the support. The map is still rotating so if anyone new is looking to find a dealer in Canada good luck. So I love my gear I hate the lack of support.
Repairs in Canada is undertaken by the following company, according to the Ricoh-Imaging website:
Repair Information for Ricoh Imaging Products
RICOH IMAGING CANADA INC. has an Authorized Service Centre for warranty and non-warranty repair of Ricoh Imaging products purchased in Canada, including Digital SLR Camera Bodies (ie. PENTAX K-1, KP, K-3II, K-70, K-S2, K-50), PENTAX Digital SLR Lenses, Digital Interchangeable Lens System Cameras and Lenses (ie. PENTAX Q-S1, Q7 and Q Mount Lenses), 645Z Medium Format Digital SLR Camera Body and 645 Digital SLR Lenses, RICOH THETA 360°Spherical Cameras (ie. Theta S, Theta SC), Digital Compact Cameras (ie. RICOH WG-50, WG-M2, RICOH GRII), PENTAX Flashes and PENTAX Sports Optics.
RICOH IMAGING CANADA INC
2150 Steeles Avenue West, Unit #5
Concord, ON
L4K 2Y7
Phone: (905) 286-5585
Email:
service@ricoh-imaging.ca
Maybe give them a call?
I know of these two Pentax dealers in Canada. There may be more:
Camera Canada :: Interchangeable Lens Cameras PENTAX
Almost no brick and mortar stores in New Zealand sells Pentax. My "go to" is either Adorama or B&H - in New York.
Good luck!