Originally posted by Ira This is simply not true:
I shop BestBuy--just went there this past Saturday to get an iPhone for one of my younger son's Xmas gifts--and I sauntered around the rest of the store while my wife was doing the iPhone business and finalizing the contract.
And everyone I talked to knew exactly what they were talking about. And hell--my wife wants this dance thing for Wii called Sumba (spelling?), and without even blinking, the kid told me immediately that they have it for XBox and PlayStation 3, but the Wii units sell out as soon as they come in. with the last one being sold the day before. (They're only shipped like 6 units at a time.)
You simply can't make some blanket statement that BestBuy employees don't know their business. Maybe in Canada, but not the U.S.
It's real easy to put people down--as so many here are doing about WalMart employees as well. But I bet most of us couldn't last 5 days in a job like that, having to learn all the things there are to learn about so many products and new products every day with new technologies.
Please stop thinking that you, we and others are so much smarter than these folks, because believe me, we aren't.
When we say that, we come across as a lot dumber.
I worked for Best buy and spent 25 years in the consumer electronics business Ira, I've been in best buy US as well. I stand buy my statement. in general I would rather deal with an small specialist independent if I was going to make a major purchase. the staff is almost always more knowledgeable. You may well have a good BB near you they do exist, but I have been in a large number of big box stores over the years (and worked for one as a manager for several as well as having worked at the independent level) If i wanted to buy an audio system not a chance i would go to a best buy or a future shop (one of their other chains here in Canada where I worked) unless I knew exactly what I wanted. It was the bane of my existence to get salespeople to sell and demo audio gear properly for example. Not all the salespeople were bad, and there are exceptions in all chains.
on the other hand for gaming and cell phones they do an excellent job. but to be realistic all big box regardless of the name on the door are in the business of moving boxes and warranties, not solution selling which is where indies excel. indies up here are also very aggressive on price as they realize they have to compete, but they do make the effort to differentiate themselves through product selection and service.
I don't know if it still exists but Best buy did have a chain they bought that did excel at audio sales - Magnolia Hi-Fi, if they are still around likely they provide excellent service they always did (and I know there was some experimenting with store within a store concepts putting a smallish magnolia within a best buy to offer a different level of product and service.
I realise I am not the core customer, however I also realize that outside the US in any case there is a big movement towards shopping local particularly when it comes to food, and it is a much larger market than .01%. It has many environmental benefits, in addition to health benefits as food that is allowed to reach a ripe state naturally and travel a shorter distance to market is better for you. More expensive yes, but healthier as well. As for shopping local and providing employment etc, when I buy a locally made product from a locally owned shop every penny i spend stays within my community, when i buy an imported product at a big multinational chain about 10% of that money stays within my community, the profits leave the country completely for the parent country of the corporation, the product cost component leave the country for the country of manufacture (frequently in the case of clothes a country with very poor human rights and labour records. So feel free to buy your cheap underwear at walmart/Kmart/etc just be aware somewhere there is a child who probably works 12+ hours a day for maybe a dollar US if they are lucky so you can have cheap underwear. Personally I can live with less in my life and do what I can to change things buy effecting change through my spending patterns, and I know it makes little difference to big corporations whether or not I buy from them, however the more people that move towards this ethic the more change will be affected. every journey starts with a small step
sorry If I'm ranting but this is near and dear to me. I don't expect to change peoples habit by ranting, and if I wasn't in a position to do so financially I likely would not be able to shop this way (though I did take an almost 50% pay drop when I left retail management to focus on my life rather than my job.)
Consumerism runs rampant whether I like it or not, but I don't have to be part of the problem
Just an old very left wing punks opinion of course