Everyone who's flown a lot has stories to tell about all aspects of aviation, from booking to landing. After thirty years of flying internally and overseas, I've got my fair share of stories of both the amusing and horror variety. Hitting the deck (almost literally) at Wellington, NZ, so hard that all the overhead lockers sprang open is one of mine. I just managed to get my seatbelt off and vault over the aisle in time to stop someone's duty-free from colliding with my wife's head, as the plane careered to a halt. They don't call it "windy Wellington" for nothing - considering the buffeting we got from the gusting wind shear on the way down, the pilot deserved a commendation for getting us down safely.
Arriving into Heathrow on 11 September 2001, only to be told by the hire car staff about the attacks in New York and Washington, is another time that will stay with me for the rest of my life. London was meant to be a 24-hour stopover on the way to New York, but needless to say we didn't get there that year.
In Oz, all airlines appear to be in a race to the bottom, in terms of customer experience, in order to lower airfares. I used to laugh about travelling in the US, watching the mass cancellation of flights on the airport monitors, or the ground staff hawking cash or free travel anywhere in the US if someone would give up their seat, or people being brutally bumped off lights because of overbooking. The same environment seems to be taking hold here, so I'm not smiling that much any more. Even Qantas is suffering the "Ryanisation" of its service (guess where the CEO came from). Its subsidiary, low cost, airline Jetstar continues to lower its customers expectations every day, just when you thought they couldn't get any lower.
In Europe, if you have the time, you should take the train. Most of the time, it's quicker than flying, and the Eurostar, TGV in France or Treni Rossi in Italy are comfortable, cheap and very fast. I flew out of Salzburg to Berlin this year and, while the flight was good, it wasn't cheap and I couldn't help wondering why I was seeing so many birds on the runway during takeoff!
But I do have some great moments to remember, too, like stopping my hire car on the service road on the south of Heathrow, at dusk, while one of the last Concordes took off straight over the top of us. That huge delta wing and the two long blue flames from the engines is a mental image that persists but the roar and ground shudder as it passed over ensured it will stay with me for a long time.
Overall, I get the feeling that a golden age of flying has passed, mainly because too many people now want to travel too often and too cheaply, and airline CEOs are now more intent on delivering shareholder value than customer service. I still fly, though mostly for personal reasons, not business these days, but frankly, it isn't pleasant any more. What used to be an interesting, even fun, part of the journey is now, for me, something to be endured, rather than savoured.
Last edited by RobA_Oz; 12-07-2012 at 01:12 PM.
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