When I sold my Magic card collection years ago, a LOT of high dollar cards went to Europe. At the time, the Euro was strong on the dollar, so it was a huge loss not to sell to Europe. They were overpaying for cards (but they didn't care because the exchange made it only slightly more expensive to them). I mandated EMS on all expensive cards; I still held my breath on a lot of purchases. Worse was at the time, you could only choose continents and not countries to exclude. While continents like Asia have obvious different quality of life levels among the member countries, even Europe was a problem. Spain, France, Germany...all nice countries to ship things to. Italy and Greece? Yeah. I had a registered letter have its tracking go dead once it got to Italy. I presume that it got there because the buyer never filed a complaint, but isn't the $15 registration fee supposed to guarantee that won't happen? Guess not in Italy...
My wife has used the global shipping program to sell some stuff. No camera equipment, but the items in question are $80-100 each. We won't ship internationally outside the program. They just slap another label on your item over the old one. The only way I can see them repacking is if you use Priority Mail packaging--so don't do that.
The biggest advantage of the program is that you are absolved of shipping issues once it gets to Kentucky. The most common complaints about international shipping:
Quote: A Canadian buyer wanted a refund of import duties charged to him by his government.
The buyer sees those before they pay.
Quote: A Takumar lens was refused at the buyer's border for being military equipment because it says Bayonet on it - buyer blamed me because I labeled it "used lens" instead of "gift".
Global program fills out the forms for you. If the buyer has a problem with that, then eBay will say "You accepted the terms of the program by buying the item."
Quote: Several international buyers refused to pay after they discovered how much shipping cost.
As long as you're using BIN and not auction style, the exact cost is shown to them up front. You don't have to estimate it like when you do it yourself and then pay out of pocket when you get it wrong.
Quote: Extra paperwork at the post office.
Global program does the forms for you.
By far, the biggest benefit of the program is:
Quote: - You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. Once an item has been forwarded by the US shipping center, you won't be responsible for refunding the buyer if an eBay Money Back Guarantee or PayPal Purchase Protection case is filed against you for one of the following reasons:
- A buyer claims an item isn't received or
- A package is damaged in transit
With that, I'd say you have to be nuts to sell outside the program. If it weren't for this, we wouldn't sell outside it. Not really worth it for most items. The above doesn't guard against the buyer who claims "item not as described" when he's really changed his mind, but there's not much you can do about that. It's still a big issue for domestic sales.
Quote: Personally, I feel OK with international shipping as long as the buyer pays for it, the package is trackable, and I receive a shipping label in the destination country's native language.
You need to be careful with this. If something happens, PayPal may decide you shipped to an unauthorized address (they won't pay for a translator, trust me!) and you'll lose all your seller protections. Those aren't worth too much, but if I think if you ship to an unconfirmed address and the buyer claims fraud, you're on the hook for it. Under seller protection, you're not.
Best thing to do is print the label directly from their site without any alteration so they can't catch you on a "you didn't ship to the right address" attempt.