Originally posted by normhead "it is what it is" is a way of cutting off further discussion
I've worked both sides of the mgmnt. desk as well, and I can tell you using these phrases for the purpose you describe is a perfect way to build a disgruntled work force. Cutting off the conversation because YOU think it's irrelevant is totally dismissive of the associate you're talking to and will certainly cause you to lose the respect of those workers. If an associate raises an issue, it's because it's important to THEM at that time. Would you treat your child in the same manner? Lack of communication is perhaps the biggest reason for a lack of respect from your work force.
I realize a mgr. must look at the "big picture", and associates are really focused on only their particular role, but a manager must manage people as well as the work flow. It only takes a minute or so to explain why things are the way they are, rather than just blowing people off. That's what separates a good manager from a bad one.