I've been an avid supporter of UPS, never had a problem until yesterday!
I had a package due, and when it didn't arrive 3 hours after the tracking info showed "delivery confirmation"; I drove down to my mailbox 2 miles away, right next to a very busy County road to see if perhaps it could be there. It wasn't. I called UPS, and they said the driver "drove up my road, but couldn't find which was my house, so he tied it to my mailbox!!!!" First of all, my house is the first one you come to, no other houses are in sight. Secondly; I waited all day, & he did NOT drive in here!
So now, a $100 package is gone, and they are questioning whether a neighbor "might have picked it up, and hasn't dropped it off to me yet". I only have one neighbor, & he drives right by my house, & would definitely drop it off! Then they said maybe the postal delivery person took it, because they arn't supposed to leave anything tied to the mailbox........HELLO! Then why the heck did he do that? Frankly, I told them the driver was just too lazy & in a hurry to drive the 2 miles to my house to drop off a 3-day shipped box to me! So now, they don't know whether they will have the company I bought from, replace the item, or if they will pay me for it. I want the dang item! Last I was told it was "under investigation", and don't know how long it will be before it's settled.
A driver that was so lax, as to tie a box to a mailbox in the boonies, right next to a busy road, just as well as put a big sign on it, saying "Take Me!". Oh, now they noted on my record, that the mailbox is a "high risk" area, not to leave anything there! There's a reason I have all my first class mail go to a PO box at the post office, instead of sitting down in a mailbox in the boonies!
Needless to say, I've had them put it on my record, that every package now requires my signature; unless the mailbox can sign for it, they will have to drive in to the house!