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**csa** · 11-17-2015, 02:59 PM - **1 Like**

I wanted to share what a great company Adorama is! They put their customers first & foremost! In another thread I had posted about my backordered Pentax 50 F1.8 lens shipped 3 day UPS. The UPS driver chose to hook this package on my mailbox which is 2 miles from my house, right next to a busy road. By the time I saw on the tracking that the package "was confirmed delivered", 3 hours had passed. I went down to check if by change they left it there; it was gone!

I of course contacted UPS, and also Adorama. Adorama is not waiting for the long delay of the claim to go thru, I got an e-mail that a replacement lens is being shipped today! Now, they could have waited until this claim was settled by UPS; they put their customer first, and shipped another lens immediately!! Now, that's what I call going above & beyond what is expected of customer service!

Just wanted to give Adorama a big thank you for caring for their customers!!!

Last edited by csa; 11-18-2015 at 03:51 PM.

bertwert · 11-17-2015, 03:06 PM

Great!

Good thing you're finally getting your 50...

**csa** · 11-17-2015, 03:12 PM

It's not in my hands yet; it's again coming UPS!

Be very interesting to see if they follow the "sig required", that has been put on my record.

bertwert · 11-17-2015, 03:19 PM

Originally posted by csa

It's not in my hands yet; it's again coming UPS!

Be very interesting to see if they follow the "sig required", that has been put on my record.

Or if they'll tie it to your mailbox...

**csa** · 11-17-2015, 03:21 PM

Better not!!!!

**ChrisPlatt** · 11-17-2015, 03:42 PM

You might want to use the hold for pickup option...

Chris

**csa** · 11-17-2015, 04:17 PM

Originally posted by ChrisPlatt

You might want to use the hold for pickup option...

Chris

Then I would have to drive into town to get the pkg during UPS's very limited hours for customer pickup. Nope!

Tom S. · 11-17-2015, 05:07 PM - **1 Like**

Good to hear they went the extra mile. You know, the one that UPS missed. And missed by a mile. (see how I tied that all together?)

mee · 11-17-2015, 05:25 PM

Originally posted by csa

Then I would have to drive into town to get the pkg during UPS's very limited hours for customer pickup. Nope!

So you're just going to let the delivery service strap the package to your mailbox again? .. and are expecting a different outcome than the previous one?

Helen Oster · 11-17-2015, 05:30 PM

Originally posted by csa

I wanted to share what a great company Adorama is! They put their customers first & foremost! In another thread I had posted about my backordered Pentax 50 F1.8 lens shipped 3 day UPS. The UPS driver chose to hook this package on my mailbox which is 2 miles from my house, right next to a busy road. By the time I saw on the tracking that the package "was confirmed delivered", 3 hours had passed. I went down to check if by change they left it there; it was gone!

I of course contacted UPS, and also Adorama. Adorama is not waiting for the long delay of the claim to go thru, I got an e-mail that a replacement lens is being shipped today; yes again 3 day shipping! Now, they could have waited until this claim was settled by UPS; they put their customer first, and shipped another lens immediately!! Now, that's what I call going above & beyond what is expected of customer service!

Just wanted to give Adorama a big thank you for caring for their customers!!!

Thank YOU so much for posting, Carol. My colleague, Leah, arranged the speedy re-ship, so I made sure to copy your feedback over to her.

Thanks again!

**csa** · 11-17-2015, 06:00 PM

Originally posted by mee

So you're just going to let the delivery service strap the package to your mailbox again? .. and are expecting a different outcome than the previous one?

Yes, I am expecting a different outcome after many discussions with the supervisor locally. With a filed report, and UPS having to deal with Adorama & reimbursing them; I think the driver will be more careful in the future. In almost 20 years; this is the first time this has happened to me; so I'm not letting one episode lower my expectations.

r0ckstarr · 11-17-2015, 06:04 PM

Subbed. Awaiting post from delivery.

**csa** · 11-17-2015, 06:09 PM - **1 Like**

Helen, thank you for forwarding this to Leah! It's people like you & Leah, that makes Adorama such a great company!

I thought I would have to wait a long time, till the claim was settled before receiving the replacement lens. What a wonderful surprise that it's on it's way!

My deepest thanks to you & Leah and Adorama!

Outis · 11-18-2015, 07:23 AM - **1 Like**

Fantastic! I have nothing but good things to say about Adorama's customer service as well, and I hope that posting stories such as these encourages them to keep up the good work!

6BQ5 · 11-18-2015, 09:21 PM - **1 Like**

+1 for Adorama!

11-17-2015, 02:59 PM - 1 Like	#1
csa Loyal Site Supporter Join Date: Aug 2014 Location: Montana mountains Posts: 10,133	Adorama customer service I wanted to share what a great company Adorama is! They put their customers first & foremost! In another thread I had posted about my backordered Pentax 50 F1.8 lens shipped 3 day UPS. The UPS driver chose to hook this package on my mailbox which is 2 miles from my house, right next to a busy road. By the time I saw on the tracking that the package "was confirmed delivered", 3 hours had passed. I went down to check if by change they left it there; it was gone! I of course contacted UPS, and also Adorama. Adorama is not waiting for the long delay of the claim to go thru, I got an e-mail that a replacement lens is being shipped today! Now, they could have waited until this claim was settled by UPS; they put their customer first, and shipped another lens immediately!! Now, that's what I call going above & beyond what is expected of customer service! Just wanted to give Adorama a big thank you for caring for their customers!!! Last edited by csa; 11-18-2015 at 03:51 PM.

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11-17-2015, 03:06 PM	#2
bertwert Veteran Member Join Date: Jun 2015 Location: Golden, BC Posts: 15,172	Great! Good thing you're finally getting your 50...

11-17-2015, 03:12 PM	#3
csa Loyal Site Supporter Join Date: Aug 2014 Location: Montana mountains Posts: 10,133 Original Poster	It's not in my hands yet; it's again coming UPS! Be very interesting to see if they follow the "sig required", that has been put on my record.

11-17-2015, 03:19 PM	#4
bertwert Veteran Member Join Date: Jun 2015 Location: Golden, BC Posts: 15,172	Originally posted by csa It's not in my hands yet; it's again coming UPS! Be very interesting to see if they follow the "sig required", that has been put on my record. Or if they'll tie it to your mailbox...

11-17-2015, 03:21 PM	#5
csa Loyal Site Supporter Join Date: Aug 2014 Location: Montana mountains Posts: 10,133 Original Poster	Better not!!!!

11-17-2015, 03:42 PM	#6
ChrisPlatt Site Supporter Join Date: Nov 2007 Location: Rockaway Beach NYC Posts: 7,702	You might want to use the hold for pickup option... Chris

11-17-2015, 04:17 PM	#7
csa Loyal Site Supporter Join Date: Aug 2014 Location: Montana mountains Posts: 10,133 Original Poster	Originally posted by ChrisPlatt You might want to use the hold for pickup option... Chris Then I would have to drive into town to get the pkg during UPS's very limited hours for customer pickup. Nope!

11-17-2015, 05:07 PM - 1 Like	#8
Tom S. Veteran Member Join Date: May 2008 Location: S.E. Michigan Photos: Albums Posts: 4,317	Good to hear they went the extra mile. You know, the one that UPS missed. And missed by a mile. (see how I tied that all together?)

11-17-2015, 05:25 PM	#9
mee Veteran Member Join Date: May 2010 Posts: 7,403	Originally posted by csa Then I would have to drive into town to get the pkg during UPS's very limited hours for customer pickup. Nope! So you're just going to let the delivery service strap the package to your mailbox again? .. and are expecting a different outcome than the previous one?

11-17-2015, 05:30 PM	#10
Helen Oster Adorama Camera Representative Join Date: Dec 2007 Location: New York Posts: 550	Originally posted by csa I wanted to share what a great company Adorama is! They put their customers first & foremost! In another thread I had posted about my backordered Pentax 50 F1.8 lens shipped 3 day UPS. The UPS driver chose to hook this package on my mailbox which is 2 miles from my house, right next to a busy road. By the time I saw on the tracking that the package "was confirmed delivered", 3 hours had passed. I went down to check if by change they left it there; it was gone! I of course contacted UPS, and also Adorama. Adorama is not waiting for the long delay of the claim to go thru, I got an e-mail that a replacement lens is being shipped today; yes again 3 day shipping! Now, they could have waited until this claim was settled by UPS; they put their customer first, and shipped another lens immediately!! Now, that's what I call going above & beyond what is expected of customer service! Just wanted to give Adorama a big thank you for caring for their customers!!! Thank YOU so much for posting, Carol. My colleague, Leah, arranged the speedy re-ship, so I made sure to copy your feedback over to her. Thanks again!

11-17-2015, 06:00 PM	#11
csa Loyal Site Supporter Join Date: Aug 2014 Location: Montana mountains Posts: 10,133 Original Poster	Originally posted by mee So you're just going to let the delivery service strap the package to your mailbox again? .. and are expecting a different outcome than the previous one? Yes, I am expecting a different outcome after many discussions with the supervisor locally. With a filed report, and UPS having to deal with Adorama & reimbursing them; I think the driver will be more careful in the future. In almost 20 years; this is the first time this has happened to me; so I'm not letting one episode lower my expectations.

11-17-2015, 06:04 PM	#12
r0ckstarr Veteran Member Join Date: Sep 2009 Location: Texas Photos: Gallery Posts: 3,507	Subbed. Awaiting post from delivery.

11-17-2015, 06:09 PM - 1 Like	#13
csa Loyal Site Supporter Join Date: Aug 2014 Location: Montana mountains Posts: 10,133 Original Poster	Helen, thank you for forwarding this to Leah! It's people like you & Leah, that makes Adorama such a great company! I thought I would have to wait a long time, till the claim was settled before receiving the replacement lens. What a wonderful surprise that it's on it's way! My deepest thanks to you & Leah and Adorama!

11-18-2015, 07:23 AM - 1 Like	#14
Outis Veteran Member Join Date: Apr 2014 Location: Cambridge, MA Posts: 935	Fantastic! I have nothing but good things to say about Adorama's customer service as well, and I hope that posting stories such as these encourages them to keep up the good work!

11-18-2015, 09:21 PM - 1 Like	#15
6BQ5 Veteran Member Join Date: Jun 2013 Location: Nevada, USA Photos: Albums Posts: 3,348	+1 for Adorama!

Adorama customer service

Win a Pentax Limited Lens: Raffle Now Live!