adorama

Fl_Gulfer · 08-11-2008, 10:52 AM

I've spent alot of money at Adorama and have Never had a problem with the Products or the People over the past 3 years.
I can't say how the customer service dept. is ,,but If I had a question and called them they were always very nice to me.
I just called and canceled a order by phone monday, I had ordered the wrong size UV filter. And they were very nice to me and canceled the order and I got a confermation email in a few min.

**germar** · 08-11-2008, 11:20 AM

I've had two experiences buying used gear from Adorama.

I bought a Pentax 200/4 lens hood and a Pentax 28/2.8 lens hood in a case. Both were rated "E" I would consider them as C+, fully functional but well used (scratched and marked) and not "Excellent."

A year later, I bought a 85mm 2.0 SMCM lens, again rated "E." ("Josh" the salesman tried to talk me into an extended warranty on a lens that was built nearly 30 years ago...not sure how that was going to work.) The lens I got was maybe a "B minus-minus" the glass was clear, but the paint was well worn, the little white index bump was gone and the blades were very sluggish when stopped down by hand. I kept it since the lens "worked" and I didn't want to argue with Adorama about what constitutes "E" condition.

Lesson learned - Adorama is overly generous in their ratings for used gear. An "E" rating at Adorama is "Ugly" to "Bargain" condition at KEH. My advice to the original poster... find the same gear in "excellent" condition at KEH and buy it. It might cost a bit more, but will work, it will be right, and it will be what you expect from "Demo" quality equipment.

germar

woof · 08-11-2008, 05:24 PM

Originally posted by germar

My advice to the original poster... find the same gear in "excellent" condition at KEH and buy it. It might cost a bit more, but will work, it will be right, and it will be what you expect from "Demo" quality equipment.

I do NOT have any experience with Adorama and used gear. However, I can tell you that germar is 100% correct about KEH. If it is Excellent at Keh, you will not be disappointed. I've done about $7-800.00 with Keh and their rating system always tends to fall in the buyer's favor. Well worth the trip.

woof!

navcom · 08-11-2008, 07:05 PM

I've purchased many items from Adorama over the course of the last 8 months or so and have never had a bad experience. All items have been delivered on time and in perfect condition. Customer service has been great. I do not buy used equipment over the internet outside of Ebay so I cannot testify to their used equipment.

It is true, a company has to live with it's past no matter how it's changed. As the saying goes, make a customer happy and they will tell one person, make them mad and they will tell 10.

As a business owner, I have to constantly be on guard so as not to let my emotions get in the way of a business transaction. Sometimes you bite your tongue and look the other way when dealing with bad service to get the price that is compatible with your own bottom line. After all, pitching a fit isn't going to pay the bills, and you are business to make money, not be Dr. Phil.

My business is built on top-notch customer service. It is the life-blood of any business. Therefore it is hard when I have to deal with suppliers who do not have the same regard for service. Some have ticked me off to no end and forced me to cease dealing with them. Some have asked in good faith for a second chance. Two of them are now my best suppliers. It is because they have more to prove while rebuilding their reputations that has turned them into fantastic companies. If I would have let my emotions have control, I would have told them where they could stuff their product!

I'm glad I didn't as they have become great business partners and friends.

BTW Helen, any chance you can finangle a "Pentaxian" discount for us forum members?

Venturi · 08-11-2008, 09:19 PM

Originally posted by navcom

I've purchased many items from Adorama over the course of the last 8 months or so and have never had a bad experience. All items have been delivered on time and in perfect condition. Customer service has been great. I do not buy used equipment over the internet outside of Ebay so I cannot testify to their used equipment.

... lots of stuff I agreed with ...

BTW Helen, any chance you can finangle a "Pentaxian" discount for us forum members?

Amen. Adorama has done me right as well on every transaction since I started buying in March. In fact, I put in an order for a few items earlier this evening (my 10th I think?). I've had zero problems with any order from Adorama, though I have had problems with Amazon orders twice in that same time frame on fewer orders. Didn't make me happy to have issues, but Amazon made it right both times and still have my business.
I'm not comparing Adorama to Amazon here. What I'm getting at is every business no matter how big or little has a snafu on occasion. How that business handles a bad situation is what matters, and I have never felt uneasy buying from Adorama outside of the very first order I made and that uneasiness was completely due to the "NY Camera Shop" stigma.

And I really like that "Pentaxian" discount idea, btw. Or maybe just for us cool kids here at PentaxForums?

p.s. Helen, I was going to select you as my "sales rep" on my order tonight since you do take the time to stop by and be visible here, but didn't see your name on the rep drop-down list.

Helen Oster · 08-12-2008, 03:24 AM

Originally posted by germar

I've had two experiences buying used gear from Adorama.

I bought a Pentax 200/4 lens hood and a Pentax 28/2.8 lens hood in a case. Both were rated "E" I would consider them as C+, fully functional but well used (scratched and marked) and not "Excellent."

A year later, I bought a 85mm 2.0 SMCM lens, again rated "E." ("Josh" the salesman tried to talk me into an extended warranty on a lens that was built nearly 30 years ago...not sure how that was going to work.) The lens I got was maybe a "B minus-minus" the glass was clear, but the paint was well worn, the little white index bump was gone and the blades were very sluggish when stopped down by hand. I kept it since the lens "worked" and I didn't want to argue with Adorama about what constitutes "E" condition.

Lesson learned - Adorama is overly generous in their ratings for used gear. An "E" rating at Adorama is "Ugly" to "Bargain" condition at KEH. My advice to the original poster... find the same gear in "excellent" condition at KEH and buy it. It might cost a bit more, but will work, it will be right, and it will be what you expect from "Demo" quality equipment.

germar

I wondered if the following might be useful;

this is a link to see Adorama's rating system:

Grades

and here's a link for KEH rating system:

https://www.keh.com/OnLineStore/GradeDefinitions.aspx

The used department are usually very reliable when rating equipment, and every piece undergoes several checks - when it comes in, before it is listed, and again before it ships out. However, we would certainly have to acknowledge that occasionally human error will prevail (though it seems a bit rough that this seems to have hit you twice, in succession).

Please be assured that the used department are always willing to listen to concerns such as those you have expressed. Either contact them directly, or email me: helen.oster@adoramacamera.com

Helen Oster
Adorama Camera Customer Service Ambassador

Helen Oster · 08-12-2008, 03:29 AM

Originally posted by Venturi

Amen. Adorama has done me right as well on every transaction since I started buying in March. In fact, I put in an order for a few items earlier this evening (my 10th I think?). I've had zero problems with any order from Adorama, though I have had problems with Amazon orders twice in that same time frame on fewer orders. Didn't make me happy to have issues, but Amazon made it right both times and still have my business.
I'm not comparing Adorama to Amazon here. What I'm getting at is every business no matter how big or little has a snafu on occasion. How that business handles a bad situation is what matters, and I have never felt uneasy buying from Adorama outside of the very first order I made and that uneasiness was completely due to the "NY Camera Shop" stigma.

And I really like that "Pentaxian" discount idea, btw. Or maybe just for us cool kids here at PentaxForums?

p.s. Helen, I was going to select you as my "sales rep" on my order tonight since you do take the time to stop by and be visible here, but didn't see your name on the rep drop-down list.

I'd love to be your sales rep! Unfortunately, I don't deal directly with sales, at all. I get the best job - chatting to you all, and sorting out problems as and where I can. (BTW if I need to find out something relating to sales on behalf of a customer, I usually ask Fred)

Helen Oster
Adorama Camera Customer Service Ambassador

bonovox · 08-12-2008, 05:06 AM

Originally posted by Helen Oster

(BTW if I need to find out something relating to sales on behalf of a customer, I usually ask Fred)

Ask him when the tamron 70-200 f2.8 will be in! I can't wait to see this lens in action!

Helen Oster · 08-12-2008, 05:23 AM

Originally posted by bonovox

Ask him when the tamron 70-200 f2.8 will be in! I can't wait to see this lens in action!

AAaaah - if I had a $ for every time I get asked this - or for every time I ask the Adorama buyer......or for every time our buyer contacts Tamron...................I'm afraid, they just won't give us an ETA

Helen

Helen Oster · 08-12-2008, 10:37 AM

Originally posted by navcom

I've purchased many items from Adorama over the course of the last 8 months or so and have never had a bad experience. All items have been delivered on time and in perfect condition. Customer service has been great.

BTW Helen, any chance you can finangle a "Pentaxian" discount for us forum members?

The truth is, our mark up on Pentax is very low indeed so much as I would love to say yes, a discount can't be negotiated.
However, when you place your next order, please ask for Fred Wasser - he will look after you

Helen Oster
Adorama Camera Customer Service Ambassador

navcom · 08-12-2008, 11:41 AM

Originally posted by Helen Oster

The truth is, our mark up on Pentax is very low indeed so much as I would love to say yes, a discount can't be negotiated.
However, when you place your next order, please ask for Fred Wasser - he will look after you

Helen Oster
Adorama Camera Customer Service Ambassador

Thanks for the tip Helen! Of course the discount request was made in good fun!

Thanks!

08-11-2008, 11:20 AM	#17
germar Site Supporter Join Date: Apr 2007 Location: North Palm Beach, Florida Photos: Gallery Posts: 728	Adorama is very generous with ratings... I've had two experiences buying used gear from Adorama. I bought a Pentax 200/4 lens hood and a Pentax 28/2.8 lens hood in a case. Both were rated "E" I would consider them as C+, fully functional but well used (scratched and marked) and not "Excellent." A year later, I bought a 85mm 2.0 SMCM lens, again rated "E." ("Josh" the salesman tried to talk me into an extended warranty on a lens that was built nearly 30 years ago...not sure how that was going to work.) The lens I got was maybe a "B minus-minus" the glass was clear, but the paint was well worn, the little white index bump was gone and the blades were very sluggish when stopped down by hand. I kept it since the lens "worked" and I didn't want to argue with Adorama about what constitutes "E" condition. Lesson learned - Adorama is overly generous in their ratings for used gear. An "E" rating at Adorama is "Ugly" to "Bargain" condition at KEH. My advice to the original poster... find the same gear in "excellent" condition at KEH and buy it. It might cost a bit more, but will work, it will be right, and it will be what you expect from "Demo" quality equipment. germar

08-11-2008, 09:19 PM	#20
Venturi Veteran Member Join Date: Mar 2008 Location: Tulsa, OK Photos: Gallery Posts: 2,636	Originally posted by navcom I've purchased many items from Adorama over the course of the last 8 months or so and have never had a bad experience. All items have been delivered on time and in perfect condition. Customer service has been great. I do not buy used equipment over the internet outside of Ebay so I cannot testify to their used equipment. ... lots of stuff I agreed with ... BTW Helen, any chance you can finangle a "Pentaxian" discount for us forum members? Amen. Adorama has done me right as well on every transaction since I started buying in March. In fact, I put in an order for a few items earlier this evening (my 10th I think?). I've had zero problems with any order from Adorama, though I have had problems with Amazon orders twice in that same time frame on fewer orders. Didn't make me happy to have issues, but Amazon made it right both times and still have my business. I'm not comparing Adorama to Amazon here. What I'm getting at is every business no matter how big or little has a snafu on occasion. How that business handles a bad situation is what matters, and I have never felt uneasy buying from Adorama outside of the very first order I made and that uneasiness was completely due to the "NY Camera Shop" stigma. And I really like that "Pentaxian" discount idea, btw. Or maybe just for us cool kids here at PentaxForums? p.s. Helen, I was going to select you as my "sales rep" on my order tonight since you do take the time to stop by and be visible here, but didn't see your name on the rep drop-down list. Last edited by Venturi; 08-11-2008 at 09:21 PM. Reason: p.s.

08-12-2008, 05:23 AM	#24
Helen Oster Adorama Camera Representative Join Date: Dec 2007 Location: New York Posts: 550	Tamron70-200 Originally posted by bonovox Ask him when the tamron 70-200 f2.8 will be in! I can't wait to see this lens in action! AAaaah - if I had a $ for every time I get asked this - or for every time I ask the Adorama buyer......or for every time our buyer contacts Tamron...................I'm afraid, they just won't give us an ETA Helen

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08-11-2008, 10:52 AM	#16
Fl_Gulfer Veteran Member Join Date: Jul 2007 Location: Florida Gulfer Photos: Albums Posts: 3,054	I've spent alot of money at Adorama and have Never had a problem with the Products or the People over the past 3 years. I can't say how the customer service dept. is ,,but If I had a question and called them they were always very nice to me. I just called and canceled a order by phone monday, I had ordered the wrong size UV filter. And they were very nice to me and canceled the order and I got a confermation email in a few min.

08-11-2008, 05:24 PM	#18
woof Inactive Account Join Date: Nov 2007 Location: In the present Photos: Gallery Posts: 1,870	Originally posted by germar My advice to the original poster... find the same gear in "excellent" condition at KEH and buy it. It might cost a bit more, but will work, it will be right, and it will be what you expect from "Demo" quality equipment. I do NOT have any experience with Adorama and used gear. However, I can tell you that germar is 100% correct about KEH. If it is Excellent at Keh, you will not be disappointed. I've done about $7-800.00 with Keh and their rating system always tends to fall in the buyer's favor. Well worth the trip. woof!

08-11-2008, 07:05 PM	#19
navcom Veteran Member Join Date: Feb 2008 Location: Minnesota USA Photos: Gallery Posts: 807	I've purchased many items from Adorama over the course of the last 8 months or so and have never had a bad experience. All items have been delivered on time and in perfect condition. Customer service has been great. I do not buy used equipment over the internet outside of Ebay so I cannot testify to their used equipment. It is true, a company has to live with it's past no matter how it's changed. As the saying goes, make a customer happy and they will tell one person, make them mad and they will tell 10. As a business owner, I have to constantly be on guard so as not to let my emotions get in the way of a business transaction. Sometimes you bite your tongue and look the other way when dealing with bad service to get the price that is compatible with your own bottom line. After all, pitching a fit isn't going to pay the bills, and you are business to make money, not be Dr. Phil. My business is built on top-notch customer service. It is the life-blood of any business. Therefore it is hard when I have to deal with suppliers who do not have the same regard for service. Some have ticked me off to no end and forced me to cease dealing with them. Some have asked in good faith for a second chance. Two of them are now my best suppliers. It is because they have more to prove while rebuilding their reputations that has turned them into fantastic companies. If I would have let my emotions have control, I would have told them where they could stuff their product! I'm glad I didn't as they have become great business partners and friends. BTW Helen, any chance you can finangle a "Pentaxian" discount for us forum members?

08-12-2008, 03:24 AM	#21
Helen Oster Adorama Camera Representative Join Date: Dec 2007 Location: New York Posts: 550	Originally posted by germar I've had two experiences buying used gear from Adorama. I bought a Pentax 200/4 lens hood and a Pentax 28/2.8 lens hood in a case. Both were rated "E" I would consider them as C+, fully functional but well used (scratched and marked) and not "Excellent." A year later, I bought a 85mm 2.0 SMCM lens, again rated "E." ("Josh" the salesman tried to talk me into an extended warranty on a lens that was built nearly 30 years ago...not sure how that was going to work.) The lens I got was maybe a "B minus-minus" the glass was clear, but the paint was well worn, the little white index bump was gone and the blades were very sluggish when stopped down by hand. I kept it since the lens "worked" and I didn't want to argue with Adorama about what constitutes "E" condition. Lesson learned - Adorama is overly generous in their ratings for used gear. An "E" rating at Adorama is "Ugly" to "Bargain" condition at KEH. My advice to the original poster... find the same gear in "excellent" condition at KEH and buy it. It might cost a bit more, but will work, it will be right, and it will be what you expect from "Demo" quality equipment. germar I wondered if the following might be useful; this is a link to see Adorama's rating system: Grades and here's a link for KEH rating system: https://www.keh.com/OnLineStore/GradeDefinitions.aspx The used department are usually very reliable when rating equipment, and every piece undergoes several checks - when it comes in, before it is listed, and again before it ships out. However, we would certainly have to acknowledge that occasionally human error will prevail (though it seems a bit rough that this seems to have hit you twice, in succession). Please be assured that the used department are always willing to listen to concerns such as those you have expressed. Either contact them directly, or email me: helen.oster@adoramacamera.com Helen Oster Adorama Camera Customer Service Ambassador

08-12-2008, 03:29 AM	#22
Helen Oster Adorama Camera Representative Join Date: Dec 2007 Location: New York Posts: 550	Originally posted by Venturi Amen. Adorama has done me right as well on every transaction since I started buying in March. In fact, I put in an order for a few items earlier this evening (my 10th I think?). I've had zero problems with any order from Adorama, though I have had problems with Amazon orders twice in that same time frame on fewer orders. Didn't make me happy to have issues, but Amazon made it right both times and still have my business. I'm not comparing Adorama to Amazon here. What I'm getting at is every business no matter how big or little has a snafu on occasion. How that business handles a bad situation is what matters, and I have never felt uneasy buying from Adorama outside of the very first order I made and that uneasiness was completely due to the "NY Camera Shop" stigma. And I really like that "Pentaxian" discount idea, btw. Or maybe just for us cool kids here at PentaxForums? p.s. Helen, I was going to select you as my "sales rep" on my order tonight since you do take the time to stop by and be visible here, but didn't see your name on the rep drop-down list. I'd love to be your sales rep! Unfortunately, I don't deal directly with sales, at all. I get the best job - chatting to you all, and sorting out problems as and where I can. (BTW if I need to find out something relating to sales on behalf of a customer, I usually ask Fred) Helen Oster Adorama Camera Customer Service Ambassador

08-12-2008, 05:06 AM	#23
bonovox Inactive Account Join Date: Jul 2007 Location: Ireland's wild west Posts: 555	Originally posted by Helen Oster (BTW if I need to find out something relating to sales on behalf of a customer, I usually ask Fred) Ask him when the tamron 70-200 f2.8 will be in! I can't wait to see this lens in action!

08-12-2008, 10:37 AM	#25
Helen Oster Adorama Camera Representative Join Date: Dec 2007 Location: New York Posts: 550	Originally posted by navcom I've purchased many items from Adorama over the course of the last 8 months or so and have never had a bad experience. All items have been delivered on time and in perfect condition. Customer service has been great. BTW Helen, any chance you can finangle a "Pentaxian" discount for us forum members? The truth is, our mark up on Pentax is very low indeed so much as I would love to say yes, a discount can't be negotiated. However, when you place your next order, please ask for Fred Wasser - he will look after you Helen Oster Adorama Camera Customer Service Ambassador

08-12-2008, 11:41 AM	#26
navcom Veteran Member Join Date: Feb 2008 Location: Minnesota USA Photos: Gallery Posts: 807	Originally posted by Helen Oster The truth is, our mark up on Pentax is very low indeed so much as I would love to say yes, a discount can't be negotiated. However, when you place your next order, please ask for Fred Wasser - he will look after you Helen Oster Adorama Camera Customer Service Ambassador Thanks for the tip Helen! Of course the discount request was made in good fun! Thanks!