Originally posted by Just1MoreDave I initially thought United made a mistake by allowing the passengers to board, then trying to convince them to get off. I think, hey, I'm on the plane, we're probably getting somewhere at a predictable time. But now, I see that on the plane, an airline just has to brand you as not following crew instructions, even if those are "we have decided to throw you off for no reason." So, in the terminal, you can get upset, but on the plane it's a dystopian police state.
I also think the random selection of passengers was unlikely to select a frequent flyer who paid a lot for his ticket.
I just read an article on that ordeal.. and indeed their 'random' selection seems to have included price of ticket, number of flights taken, disability or not, and if or if not an unaccompanied minor.
The stupid thing is, they could have avoided this entirely had United not capped the bonus for giving up your seat at 800 dollars. Go to 1000, 1200, 1400... someone will bite eventually. The cost of me missing a day of work having missed my flight is worth 1200 to me. But not if I'm headed to a cruise and will miss the boat. Or on my way to a business meeting and will miss it.
United could have easily bought 4 seats on a puddle jumper and moved their employees that way. It would have cost them far less than I suspect they'll pay now in awful PR and compensation to this guy.
But they showed their employees are more important than their customers with this incident. Too bad. Really are like cattle to United (and the rest of them likely too, just United was too stupid to avoid this scenario).