I initially started this thread as a small attempt at a bit of humor about a quick trip to the camera store grew like Topsy and ultimately yielded nothing. As usual it was humor only I saw, and the responses have been a bit more serious than I originally intended.
So I yield to more thoughtful souls and will now try to add to these sober and thoughtful responses. This week I had my first experience with having to return a defective product to Amazon. I must say the process could not have been easier.
I went online and Amazon directed me to my recent orders and I clicked on the one with which I had problems. From a selection menu I chose that I wanted a replacement item. I was instructed to click the button to print out a prepaid return label. They sent out the replacement item via overnight shipping. I have 30 days to pack and return the broken item (its already on the way). I was inconvenienced by merely a day.
And that's why I use Amazon.
Just sayin' . . .