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vyoufinder · 10-18-2017, 02:33 PM

I'm wondering if I am maybe using the wrong website for Pentax...:
http://www.pentax.com
Is that the official Pentax website? OR maybe just someone who owns the domain name trying to look like the real Pentax website? It's a pretty basic looking site and I can't even find a link to the lenses they offer. I've also tried using the contact form twice and in neither caser have received any sort of response whatsoever...

So I am also wondering is if pentax.com is in fact the official website for Pentax, do they respond to inquiries? It seems strange to me that they would not even respond, not even an autoresponder to confirm receiving a contact form submission from their site..

There's also this site: https://us.ricoh-imaging.com which looks pretty official.. Have I made contact with some private individual at pentax.com and should contact at ricoh-imaging.com?

Last edited by vyoufinder; 10-18-2017 at 02:46 PM.

**aslyfox** · 10-18-2017, 03:24 PM

on http://www.pentax.com/jp/k-1/index.html

on the upper right click on " global "

you will go to a map and can click on the area of the world you want

click on " Americas "

chose " USA|English "

you get to

Home - Ricoh

vyoufinder · 10-18-2017, 03:28 PM

Phew, ok thanks. I was afraid I'd let my idea go to the wrong person or people.. Ok, I was actually trying to inquire about something which is not centric only to the Americas, and hence I did not move from the global site... but maybe I'll need to start there.

I must also correct my original question because I just checked my spam folder again and in fact I DID receive (but overlooked) an autoresponder... So.. Maybe I have made contact correctly and simply need ot keep a closer eye on my spam.

MarkJerling · 10-18-2017, 03:32 PM

Originally posted by vyoufinder

I'm wondering if I am maybe using the wrong website for Pentax...:
http://www.pentax.com
Is that the official Pentax website? OR maybe just someone who owns the domain name trying to look like the real Pentax website? It's a pretty basic looking site and I can't even find a link to the lenses they offer. I've also tried using the contact form twice and in neither caser have received any sort of response whatsoever...

So I am also wondering is if pentax.com is in fact the official website for Pentax, do they respond to inquiries? It seems strange to me that they would not even respond, not even an autoresponder to confirm receiving a contact form submission from their site..

There's also this site: Home - Ricoh which looks pretty official.. Have I made contact with some private individual at pentax.com and should contact at ricoh-imaging.com?

Both pentax.com and ricoh-imaging.com are official websites, both owned by Ricoh Imaging.

pschlute · 10-18-2017, 03:37 PM

From my experience the only Pentax website worth using is the Japanese one.

The UK one for example in the download section only has firmware update v 1.3 for the K1. There have been three after that !

stevebrot · 10-18-2017, 04:23 PM

Originally posted by pschlute

From my experience the only Pentax website worth using is the Japanese one.

This one...HOME | RICOH IMAGING

Steve

pakinjapan · 10-18-2017, 04:37 PM

Originally posted by vyoufinder

Phew, ok thanks. I was afraid I'd let my idea go to the wrong person or people.. Ok, I was actually trying to inquire about something which is not centric only to the Americas, and hence I did not move from the global site.

Leave your message on their english facebook might be a good idea too. After live in Japan for a while, I know, I wouldn't even want to try to send an english message to a Japanese language site.

Adam · 10-18-2017, 04:39 PM

What are you trying to ask them?

**UncleVanya** · 10-19-2017, 07:29 AM

Pentax.com - Website Information
Ricoh.com - Website Information

Ricoh should probably consolidate the websites under one owner from a corporate domain registration perspective.

vyoufinder · 10-24-2017, 12:40 PM

Originally posted by stevebrot

This one...HOME | RICOH IMAGING

Steve

For anyone interested, this is where I was able to get a response from someone who actually read my message. Thanks stevebrot

stevebrot · 10-24-2017, 06:26 PM

Originally posted by vyoufinder

For anyone interested, this is where I was able to get a response from someone who actually read my message. Thanks stevebrot

The state of the Ricoh/Pentax Web presence in the Americas is shameful and an embarrassment. The same is true of their response to customer inquiries and post-sales support.

I am a strong believer in the product, but it irks me (love that word "irks") that one cannot purchase even simple replacement parts such as the slide-in hot shoe protector or the PC connector cover. I am not even sure that authorized dealers can get either. <insert "irk" emoticon here>

Steve

stevebrot · 10-24-2017, 06:28 PM - **1 Like**

Originally posted by UncleVanya

Pentax.com - Website Information
Ricoh.com - Website Information

Ricoh should probably consolidate the websites under one owner from a corporate domain registration perspective.

Shhhhhush! I am waiting to poach one or both when they expire...

Steve

10-18-2017, 02:33 PM	#1
vyoufinder Forum Member Join Date: Feb 2016 Location: Moab, Utah Photos: Gallery Posts: 90	IS this the real Pentax website? Does Pentax respond to inquiries? I'm wondering if I am maybe using the wrong website for Pentax...: http://www.pentax.com Is that the official Pentax website? OR maybe just someone who owns the domain name trying to look like the real Pentax website? It's a pretty basic looking site and I can't even find a link to the lenses they offer. I've also tried using the contact form twice and in neither caser have received any sort of response whatsoever... So I am also wondering is if pentax.com is in fact the official website for Pentax, do they respond to inquiries? It seems strange to me that they would not even respond, not even an autoresponder to confirm receiving a contact form submission from their site.. There's also this site: https://us.ricoh-imaging.com which looks pretty official.. Have I made contact with some private individual at pentax.com and should contact at ricoh-imaging.com? Last edited by vyoufinder; 10-18-2017 at 02:46 PM.

10-18-2017, 04:39 PM	#8
Adam Administrator Site Webmaster Join Date: Sep 2006 Location: Arizona Photos: Gallery \| Albums Posts: 51,608	What are you trying to ask them? Adam PentaxForums.com Webmaster (Site Usage Guide \| Site Help \| My Photography) PentaxForums.com server and development costs are user-supported. You can help cover these costs by donating or purchasing one of our Pentax eBooks. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, KEH, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

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10-18-2017, 03:24 PM	#2
aslyfox Seeker of Knowledge Join Date: Aug 2016 Location: Topeka, Kansas Photos: Gallery \| Albums Posts: 24,583	on http://www.pentax.com/jp/k-1/index.html on the upper right click on " global " you will go to a map and can click on the area of the world you want click on " Americas " chose " USA\|English " you get to Home - Ricoh

10-18-2017, 03:28 PM	#3
vyoufinder Forum Member Join Date: Feb 2016 Location: Moab, Utah Photos: Gallery Posts: 90 Original Poster	Phew, ok thanks. I was afraid I'd let my idea go to the wrong person or people.. Ok, I was actually trying to inquire about something which is not centric only to the Americas, and hence I did not move from the global site... but maybe I'll need to start there. I must also correct my original question because I just checked my spam folder again and in fact I DID receive (but overlooked) an autoresponder... So.. Maybe I have made contact correctly and simply need ot keep a closer eye on my spam.

10-18-2017, 03:32 PM	#4
MarkJerling Moderator Site Supporter Join Date: May 2012 Location: Wairarapa, New Zealand Photos: Gallery \| Albums Posts: 20,423	Originally posted by vyoufinder I'm wondering if I am maybe using the wrong website for Pentax...: http://www.pentax.com Is that the official Pentax website? OR maybe just someone who owns the domain name trying to look like the real Pentax website? It's a pretty basic looking site and I can't even find a link to the lenses they offer. I've also tried using the contact form twice and in neither caser have received any sort of response whatsoever... So I am also wondering is if pentax.com is in fact the official website for Pentax, do they respond to inquiries? It seems strange to me that they would not even respond, not even an autoresponder to confirm receiving a contact form submission from their site.. There's also this site: Home - Ricoh which looks pretty official.. Have I made contact with some private individual at pentax.com and should contact at ricoh-imaging.com? Both pentax.com and ricoh-imaging.com are official websites, both owned by Ricoh Imaging.

10-18-2017, 03:37 PM	#5
pschlute Moderator Loyal Site Supporter Join Date: Mar 2007 Location: Surrey, UK Photos: Gallery Posts: 8,218	From my experience the only Pentax website worth using is the Japanese one. The UK one for example in the download section only has firmware update v 1.3 for the K1. There have been three after that !

10-18-2017, 04:23 PM	#6
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007	Originally posted by pschlute From my experience the only Pentax website worth using is the Japanese one. This one...HOME \| RICOH IMAGING Steve

10-18-2017, 04:37 PM	#7
pakinjapan Veteran Member Join Date: Jun 2012 Location: Tokyo Photos: Gallery Posts: 1,041	Originally posted by vyoufinder Phew, ok thanks. I was afraid I'd let my idea go to the wrong person or people.. Ok, I was actually trying to inquire about something which is not centric only to the Americas, and hence I did not move from the global site. Leave your message on their english facebook might be a good idea too. After live in Japan for a while, I know, I wouldn't even want to try to send an english message to a Japanese language site.

10-19-2017, 07:29 AM	#9
UncleVanya Loyal Site Supporter Join Date: Jul 2014 Photos: Gallery \| Albums Posts: 28,467	Pentax.com - Website Information Ricoh.com - Website Information Ricoh should probably consolidate the websites under one owner from a corporate domain registration perspective.

10-24-2017, 12:40 PM	#10
vyoufinder Forum Member Join Date: Feb 2016 Location: Moab, Utah Photos: Gallery Posts: 90 Original Poster	Originally posted by stevebrot This one...HOME \| RICOH IMAGING Steve For anyone interested, this is where I was able to get a response from someone who actually read my message. Thanks stevebrot

10-24-2017, 06:26 PM	#11
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007	Originally posted by vyoufinder For anyone interested, this is where I was able to get a response from someone who actually read my message. Thanks stevebrot The state of the Ricoh/Pentax Web presence in the Americas is shameful and an embarrassment. The same is true of their response to customer inquiries and post-sales support. I am a strong believer in the product, but it irks me (love that word "irks") that one cannot purchase even simple replacement parts such as the slide-in hot shoe protector or the PC connector cover. I am not even sure that authorized dealers can get either. <insert "irk" emoticon here> Steve

10-24-2017, 06:28 PM - 1 Like	#12
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007	Originally posted by UncleVanya Pentax.com - Website Information Ricoh.com - Website Information Ricoh should probably consolidate the websites under one owner from a corporate domain registration perspective. Shhhhhush! I am waiting to poach one or both when they expire... Steve

IS this the real Pentax website? Does Pentax respond to inquiries?

Win a Pentax Limited Lens: Raffle Now Live!