Originally posted by UncleVanya LOL - yes I would agree. The policy states that buyers can only be reported for a few things including excessive returns. The rumor is that excessive is 10-15% of their purchases!
Interesting. I've bought quite a few items over the last couple of years that either weren't in the condition described, or faulty, and hence I returned them. Two of those required eBay to step in, as the sellers were extremely resistant.
In my case, I only choose to return an item if it is substantially different to the description. I can live with something being in slightly worse cosmetic condition than expected, since assessment of condition can be quite a subjective thing. In any case, I generally factor in an allowance for over-optimistic descriptions. Still, I do return things. Not sure what my return rate is... I'd have thought maybe 5%, but I could believe 10%. I wonder if I'm getting close to eBay's "excessive" level?
Anyway, good luck with your resolution!