Thank you, 'pingflood' for bringing this to our attention.
I figured internally that company was a sheer mess after trying to correct a simple issue with mapping multiple lens hood images to the actual product description and having to go through multiple people (including Helen who stepped in and did her best to direct) to no avail. I even made a concise infographic with correct lens hood image and arrows pointing to the correct item description and model number. Even with that the staff in charge of this couldn't get it right.. eventually I just gave up.
That was just the tip of the iceberg from other oddities with this company I've experienced.
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I pray you will land in a better position, Helen. More jobs out there than just that one.. but what an eye opener.
Helen was a large reason I shopped at Adorama since 2013 (first purchase there was a brand new K-30 kit). She supported me on a number of occasions where other Adorama staff just couldn't get it right. It troubles me she was apparently treated so poorly internally.
I use Flashpoint branded flashes though so I still have to use them... but beyond those I cannot foresee myself buying much from this company from here on. There are other competitors that (hopefully) are doing better to their employees.
On my first job outside of high school, a meatgrinder call center job, I managed to stay sane enough to work there a full year (2nd to last of a group of 30+ that left before me; revolving door; some literally quit crying). When I realized I was emotionally damaged from the job (customers are REALLY vitriolic -- death threats, constant yelling/screaming, etc) and put in my 2 weeks notice no one seemed to care. All my coworkers were literally huddled around a PC when I announced my final shift was over and I was leaving, none even bothered to turn around or say bye. Just total ghosting. What a gut-punch. But that entire job experience further convinced me to go to college though and stick it out.. which lead to a Computer Science degree and better opportunities (despite the crazy bosses later...).
I too can empathize with her as I have had really crummy bosses too. One, first meet, and some of the first words out of his mouth "I'll break your neck as soon as look at you." Then months later he shouted in the middle of the office that "anyone who believes in Christianity would have to be a moron." lots of other 'fun' moments. It was a hostile environment. Thankfully he was removed months later though and eventually he moved out of state.
I had another boss who would tell us to do one thing on Monday, then on Tuesday get very upset for doing what he told us to do. Further, he would argue he never said those things... total narcissistic sociopathy. Eventually we all learned to get everything in email. When he would claim he never said something, we'd just show him the email. Talk about dividing by zero.
Those are just two of others... I think sociopaths and people with narcissistic tendencies are inclined to leadership positions.. HR really needs to get educated and check down on this because it will destroy business.