Originally posted by graphicgr8s
As for "competent". Most are reading a script. Or the same manual I have. Dude, if it was in the manual I wouldn't be calling the help line.
So don't buy services/products from American companies that shed their American workforce and outsource overseas so they can make even more greedy profits.
If you shop with Amazon - Indian call centres. Got credit cards? - Indian call centres, got
satellite or cable? - Indian call centres probably, got a computer? - probably Indian call centres.
Things aren't going to change just by bitching and refusing to talk to these people who are just doing their job while employed by an American company. If you want to speak to an American, first you have to boycott those American companies. Then when these American companies see the error of their ways and beg you to use their products and services because they are sorry and have now reopened call centres in America so that you can talk to an American who is reading from a script and has the same manual as you and isn't anywhere near as polite as those horrible Indian people, you can get a new computer or credit card or something nice from Amazon or Satellite or cable and you'll be so happy.
BTW, your happiness will come at a lot higher price but at least you got to talk to an American.