Ebay & PayPal disputes

Nass · 09-22-2009, 01:10 AM

Is anyone here knowledgable about disputes on Paypal?

I bought something on ebay which turned out to be not what was described. I entered a paypal dispute and I've been offered a full refund, which I've accepted.

The seller is asking me to end the dispute on paypal which I'd like to do except I havn't seen the money back yet. On my control panel it says:

Quote:

18 Sep. 2009 Refund From XXXXX Pending Details £51.00 GBP
17 Sep. 2009 Refund Offer From XXXXX Completed Details £51.00 GBP

In other words I've accepted the offer and the money is pending. According to the paypal help I should be looking to see "Refunded" - is this correct or, as the seller says, should I end the dispute now?

Many thanks

WerTicus · 09-22-2009, 02:30 AM

until there is an actual refund there is still a dispute imo.

raymeedc · 09-22-2009, 03:20 AM

I just completed settling a disputed item on Ebay. I wouldn't (& didn't) do anything to drop the dispute until the money is confirmed as payed to my account. The party on the other end is unreasonable to expect anything else.
Did he send you the item you bought before he had your money in his hand? Of course not.

**Ash** · 09-22-2009, 03:26 AM

From what you're saying, the seller hasn't asked you to close the dispute.
Therefore don't do so until it is resolved from your point of view, and the seller should understand this.

edit: sorry, not paying attention... please disregard everything - other than the obvious: to wait for the money to be in your possession...

Last edited by Ash; 09-22-2009 at 03:58 AM.

wwwmorrell · 09-22-2009, 03:31 AM

Do not, Do not end the dispute until the money is returned from their account & in to your own personal account.

PayPal is not known for doing the right thing.

IMHO

Nass · 09-22-2009, 03:48 AM

Originally posted by Ash

From what you're saying, the seller hasn't asked you to close the dispute.
Therefore don't do so until it is resolved from your point of view, and the seller should understand this.

Huh? Yes, see original post, the seller has asked me exactly that, to end the dispute, and I'm wondering if I should given the money hasn't been refunded yet

Seems to me that the concensus is that I do need to wait for the money to come back into the account ie status "refunded" before ending the dispute. That'd be the logical thing - I just wasn't sure if my not ending the dispute actually stops the money coming back in, ie how it works. I figure once you end the dispute everything's sorted so you end any sort of paypal protection as such - which I wouldn't want to do until the money is back in!

**Ash** · 09-22-2009, 03:59 AM

Originally posted by Nass

Huh? Yes, see original post, the seller has asked me exactly that, to end the dispute, and I'm wondering if I should given the money hasn't been refunded yet

A late night - sorry, I missed the obvious...
You know what to do...

xjjohnno · 09-22-2009, 02:07 PM

Leave it to Paypal to close the dispute. This they will do when they can confirm that you have received the refund. This will happen as part of the dispute resolution procedure. Is the seller refunding through Paypal or using some other funds tranfer procedure? However he pays you back they will expect the seller to be able to confirm the refund has occurred.

res3567 · 09-23-2009, 07:18 PM

Originally posted by Ash

A late night - sorry, I missed the obvious...
You know what to do...

What do you do?

**Ash** · 09-23-2009, 08:22 PM

A job that varies from 8-12 hour shifts in a 24hr rotating roster starting from random hours in the day and night.
Thankfully most of my nights are now over...
You shiftworkers out there have my respect! Peace.

K-9 · 09-24-2009, 02:58 PM

It's probably pending due to the way the seller paid you back. Paypal is probably just waiting for their funds to clear, however there is a chance they don't so I would wait to close the dispute until the funds have been confirmed, cleared, and added to your paypal balance.

Nass · 09-24-2009, 03:05 PM

Originally posted by K-9

It's probably pending due to the way the seller paid you back. Paypal is probably just waiting for their funds to clear, however there is a chance they don't so I would wait to close the dispute until the funds have been confirmed, cleared, and added to your paypal balance.

Yes thanks, that's what I suspected, and exactly what I'm doing

adamkean · 09-26-2009, 07:31 AM

i agree with the others - wait until the money clears before closing

Nass · 09-26-2009, 07:32 AM

How long does money take to clear in Paypal? it's been 5 days

xjjohnno · 09-27-2009, 11:39 PM

Check your Paypal account, if it is in there you can transfer the funds to your nominated bank account. If it is not there then it has not been coughed up. Transfer from your Paypal account to your bank account should be 5 days maximum.

09-22-2009, 01:10 AM	#1
Nass Veteran Member Join Date: Aug 2009 Location: The British Isles Photos: Gallery Posts: 2,402	Ebay & PayPal disputes Is anyone here knowledgable about disputes on Paypal? I bought something on ebay which turned out to be not what was described. I entered a paypal dispute and I've been offered a full refund, which I've accepted. The seller is asking me to end the dispute on paypal which I'd like to do except I havn't seen the money back yet. On my control panel it says: Quote: 18 Sep. 2009 Refund From XXXXX Pending Details £51.00 GBP 17 Sep. 2009 Refund Offer From XXXXX Completed Details £51.00 GBP In other words I've accepted the offer and the money is pending. According to the paypal help I should be looking to see "Refunded" - is this correct or, as the seller says, should I end the dispute now? Many thanks

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09-22-2009, 02:30 AM	#2
WerTicus Veteran Member Join Date: Mar 2009 Location: Perth Australia Photos: Albums Posts: 1,514	until there is an actual refund there is still a dispute imo.

09-22-2009, 03:20 AM	#3
raymeedc Veteran Member Join Date: Nov 2007 Location: Brooklyn, New York Posts: 951	I just completed settling a disputed item on Ebay. I wouldn't (& didn't) do anything to drop the dispute until the money is confirmed as payed to my account. The party on the other end is unreasonable to expect anything else. Did he send you the item you bought before he had your money in his hand? Of course not.

09-22-2009, 03:26 AM	#4
Ash Loyal Site Supporter Join Date: Mar 2007 Location: Toowoomba, Queensland Photos: Gallery \| Albums Posts: 23,920	From what you're saying, the seller hasn't asked you to close the dispute. Therefore don't do so until it is resolved from your point of view, and the seller should understand this. edit: sorry, not paying attention... please disregard everything - other than the obvious: to wait for the money to be in your possession... Last edited by Ash; 09-22-2009 at 03:58 AM.

09-22-2009, 03:31 AM	#5
wwwmorrell Veteran Member Join Date: Jan 2007 Location: Mount Buller, Australia Posts: 397	Do not, Do not end the dispute until the money is returned from their account & in to your own personal account. PayPal is not known for doing the right thing. IMHO

09-22-2009, 03:48 AM	#6
Nass Veteran Member Join Date: Aug 2009 Location: The British Isles Photos: Gallery Posts: 2,402 Original Poster	Originally posted by Ash From what you're saying, the seller hasn't asked you to close the dispute. Therefore don't do so until it is resolved from your point of view, and the seller should understand this. Huh? Yes, see original post, the seller has asked me exactly that, to end the dispute, and I'm wondering if I should given the money hasn't been refunded yet Seems to me that the concensus is that I do need to wait for the money to come back into the account ie status "refunded" before ending the dispute. That'd be the logical thing - I just wasn't sure if my not ending the dispute actually stops the money coming back in, ie how it works. I figure once you end the dispute everything's sorted so you end any sort of paypal protection as such - which I wouldn't want to do until the money is back in!

09-22-2009, 03:59 AM	#7
Ash Loyal Site Supporter Join Date: Mar 2007 Location: Toowoomba, Queensland Photos: Gallery \| Albums Posts: 23,920	Originally posted by Nass Huh? Yes, see original post, the seller has asked me exactly that, to end the dispute, and I'm wondering if I should given the money hasn't been refunded yet A late night - sorry, I missed the obvious... You know what to do...

09-22-2009, 02:07 PM	#8
xjjohnno Veteran Member Join Date: Jan 2009 Location: Melbourne Australia Photos: Gallery Posts: 2,115	Leave it to Paypal to close the dispute. This they will do when they can confirm that you have received the refund. This will happen as part of the dispute resolution procedure. Is the seller refunding through Paypal or using some other funds tranfer procedure? However he pays you back they will expect the seller to be able to confirm the refund has occurred.

09-23-2009, 07:18 PM	#9
res3567 Veteran Member Join Date: Sep 2008 Location: Houston Tx. Photos: Gallery Posts: 1,876	Originally posted by Ash A late night - sorry, I missed the obvious... You know what to do... What do you do?

09-23-2009, 08:22 PM	#10
Ash Loyal Site Supporter Join Date: Mar 2007 Location: Toowoomba, Queensland Photos: Gallery \| Albums Posts: 23,920	A job that varies from 8-12 hour shifts in a 24hr rotating roster starting from random hours in the day and night. Thankfully most of my nights are now over... You shiftworkers out there have my respect! Peace.

09-24-2009, 02:58 PM	#11
K-9 Veteran Member Join Date: May 2009 Location: USA Photos: Albums Posts: 1,971	It's probably pending due to the way the seller paid you back. Paypal is probably just waiting for their funds to clear, however there is a chance they don't so I would wait to close the dispute until the funds have been confirmed, cleared, and added to your paypal balance.

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09-24-2009, 03:05 PM	#12
Nass Veteran Member Join Date: Aug 2009 Location: The British Isles Photos: Gallery Posts: 2,402 Original Poster	Originally posted by K-9 It's probably pending due to the way the seller paid you back. Paypal is probably just waiting for their funds to clear, however there is a chance they don't so I would wait to close the dispute until the funds have been confirmed, cleared, and added to your paypal balance. Yes thanks, that's what I suspected, and exactly what I'm doing

09-26-2009, 07:31 AM	#13
adamkean Marketplace Reseller Join Date: Nov 2007 Location: Kitchener/Waterloo, Ontario, Canada Photos: Gallery \| Albums Posts: 223	i agree with the others - wait until the money clears before closing

09-26-2009, 07:32 AM	#14
Nass Veteran Member Join Date: Aug 2009 Location: The British Isles Photos: Gallery Posts: 2,402 Original Poster	How long does money take to clear in Paypal? it's been 5 days

09-27-2009, 11:39 PM	#15
xjjohnno Veteran Member Join Date: Jan 2009 Location: Melbourne Australia Photos: Gallery Posts: 2,115	Check your Paypal account, if it is in there you can transfer the funds to your nominated bank account. If it is not there then it has not been coughed up. Transfer from your Paypal account to your bank account should be 5 days maximum.