Originally posted by Pentaxor I just called UPS and they said that the sender should file for a complaint regarding the matter. they said that they will do an investigation of the matter so they advised me to keep the any evidence of such mishandling like the box or package itself.
Steve, do you still have that ugly package and cut out and ripped box? if it's not a bother, can you ask the seller to file the necessary complaint so that you'll get some sort of a compensation or savings?
I really feel for you, so I hate to say this but: My dad had a '70 pontiac gto grill sent to him via ups. It is quite large, the box was about 5ft tall. Well it was left on our porch looking like absolute shit. Turns out it got a nice big dent too.
Filed a complaint with ups, but like you said, the seller needs to do some work too. Our seller was a lazy shit, and it took forever, im talking months to get any sort of compensation.
I realize that your parents shipped the item so you have a big edge that way, but god damn, ups sucks.
Good luck.