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05-23-2013, 01:26 PM   #1
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Pentax Warranty not available @ B&H

I had gone on the B&H website to order the Pentax 2 Yr warranty and was told they do NOT carry it anymore. Would have been nice to have heard it from them up front first. I've copied the e-mail I got from them for all to see. I'd suggest if you want to get, you'd better jump on it quick.....if one isn't carrying it anymore, who else may follow? Adam, were you award of this??? See the below:

Thank you for contactingthe E-Mail Sales Department at B&H Photo Video and Pro Audio.
The Pentax 2-Year Extended Warranty for the K-30 is no longer available throughB&H.

I see our competitor, Adorama, still has them in stock:

Pentax 2 Years Extended Warranty for K5 / K30 / K01 / K series DSLR 80227

Please let us know if there is anything else we can assist you with.

Thank you, we appreciate your business.


Bruce P
B&H Photo Video and Pro Audio
The Professional's Source.
E-Mail Sales Department
B&H Photo Video Digital Cameras, Photography, Camcorders

05-23-2013, 01:39 PM   #2
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QuoteOriginally posted by macdaddy50 Quote
I had gone on the B&H website to order the Pentax 2 Yr warranty and was told they do NOT carry it anymore. Would have been nice to have heard it from them up front first. I've copied the e-mail I got from them for all to see. I'd suggest if you want to get, you'd better jump on it quick.....if one isn't carrying it anymore, who else may follow? Adam, were you award of this??? See the below:

Thank you for contactingthe E-Mail Sales Department at B&H Photo Video and Pro Audio.
The Pentax 2-Year Extended Warranty for the K-30 is no longer available throughB&H.

I see our competitor, Adorama, still has them in stock:

Pentax 2 Years Extended Warranty for K5 / K30 / K01 / K series DSLR 80227

Please let us know if there is anything else we can assist you with.

Thank you, we appreciate your business.


Bruce P
B&H Photo Video and Pro Audio
The Professional's Source.
E-Mail Sales Department
B&H Photo Video Digital Cameras, Photography, Camcorders
Very nice of them to point you to Adorama.
05-23-2013, 02:10 PM   #3
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It is just a card. They hold a stock of the cards in inventory. They can run out of the cards since they are a "cost item" to PRAC.

They ran out of the cards, so they don't carry that "Warranty" any more. Perhaps it is a "Discontinued Item," to be replaced by an entirely different warranty arrangement on new products.

Suppose the other side of UPP (higher prices) is a 3 year warranty (or a 5 year warranty) and no need (nor option) to purchase an extension?
05-23-2013, 02:38 PM   #4
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In Canada 2 years is standard warranty for Pentax

07-18-2013, 10:44 PM - 1 Like   #5
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FYI new Pentax models from Adorama will have a new warranty SKU IPXEWPR
While the current warranty covers new models, the new warranty might not cover old models (K-5, K-30, etc.)
07-19-2013, 05:28 AM   #6
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QuoteOriginally posted by Helen Oster Quote
FYI new Pentax models from Adorama will have a new warranty SKU IPXEWPR
While the current warranty covers new models, the new warranty might not cover old models (K-5, K-30, etc.)
That is very good to know, thanks for the heads-up!
07-21-2013, 06:45 PM   #7
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Are these still in stock?
07-21-2013, 06:53 PM   #8
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Here is the new extended warranty for all Pentax cameras:

Pentax 2 Year Extended Warranty for all current Pentax DSLR, Compact and Q Cameras. (Total Warranty 3 years - 1 Year Standard + 2 Years Additional)


Adam
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07-23-2013, 10:31 AM   #9
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It is listed now as temporarily out of stock. Does anyone know the policy of Pentax/Ricoh regarding ordering the item in time, but not completing the sale in time to meet the 30-day time restriction?

The whole situation of always running out of the cards is pretty frustrating. I missed out on the K-01 and the Q extended warranties.
07-23-2013, 10:53 AM   #10
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Raincheck policy confirmed

I just got a confirmation from Paul C at Pentax Imaging that any out-of-stock order made within 30 days of original purchase will be honored by Pentax. However, he indicated that these are only handled on a case-by-case basis, so it sounds as though you would have to ask permission. Hope this helps...
07-23-2013, 01:36 PM   #11
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QuoteOriginally posted by Helen Oster Quote
FYI new Pentax models from Adorama will have a new warranty SKU IPXEWPR
While the current warranty covers new models, the new warranty might not cover old models (K-5, K-30, etc.)
The other big question is if the new "Pentax 2 Year Extended Warranty for all current Pentax DSLRs" covers the discontinued models K-30, K-5, and K-01?
07-23-2013, 02:57 PM   #12
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No doubt about that. K-30 is still listed on the website:
Digital SLR Cameras - DSLR Cameras - PENTAX Cameras
and is sold new at the company website.
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