Quote: I tried all that and nothing has changed. I will call pentax canada tomorrow.
Something is wrong with your K-30, that's for sure. Have read your first post again and the camera not switching modes pressing the +/- button is not normal.
However, if I would be in your situation and would have bought a K-30 brand new which comes defective, I would repackage it like it was, put a sheet "defective" on top, send the vendor an e-mail with the facts & wish for replacement - and send it back.
I don't know how it is in Canada, here in Germany you have 2 weeks to send an item (online bought) back without any justification.
However it would be unfair to the next customer sending it back without making clear that it's defective.
If you want to call Pentax Canada that's perfectly o.k., but I would not wait 4-6 weeks for a brand new item to be repaired.