Originally posted by Sorver Sigh had issues with the k-50 where wouldn't turn off bought camera for overseas holiday and started faulting before two weeks leaving sent back no issue found. Bought a k-3 since camera k-50 was unlikely to be back before holiday. K-50 sent back no issue found faulted with same issue several times whilst on holidays so videoed it and was replaced with new k-50. Happy k-3 worked without a fault whilst away. Had a great photographic night of lightning and then went on a photographic shoot next day could not believe it when the k-3 wouldn't turn off and had to remove battery dejavu all over again not only that it wouldn't take shutter shots it was like I had some pitiful sd card in and not an extreme pro. Happened several times over 😁. Seems 3 months is my limit with Pentax cameras. I am so happy with the quality shots I get from them but what's the point of having a camera that fails you constantly. It seems to be a quality control issue with the pentax cameras. About to video the issue when it happens again then off goes my k-3 😞. Ready to sell all my Pentax and go Nikon........ I know it's great it has warranty etc but then it is often in repair for a month and thanks to the first issue I now have a back up camera and I know all brands have their issues but this is really BS is it possible that I could be unlucky enough to get two duds or does pentax not go the mile. Granted I use my camera on a daily basis and whilst I am not a professional I am very keen photographer and probably do a years worth of photography in three months. I know I am probably asking the wrong people but would it be a knee jerk reaction to sell all of my gear and start over again. One very unhappy pentaxian. I worry if I hang on and keep having issues like this with the cameras when the warranty runs out where does it end. Not sure I want to invest any more into this brand. Was lined up for a bigma for Xmas but may be going another brand altogether and hang off.
Man, that's horrible and I'm sorry you've gone through that. I have not had the issues you have but it would be hard to have a different perspective if my experience was the same.
One thing I would very strongly suggest and that is to put your concerns and experiences in writing to Ricoh/Pentax. You are a very reasonable person and I know from my own experiences in technical and customer support for software, copiers and printers that Ricoh takes customer satisfaction very seriously. It is an overarching theme for the whole company and a drumbeat we all march to. The problem lies in change... The whole company has undergone acquisitions and merging technologies and aligning policies and systems. Getting the right people to be aware of your poor experience can be a challenge. But believe me, making customers happy with their products and experiences is paramount... Find out from technical support or warranty administration who you could email with your concerns. State them as plainly and fairly as you have here. Keep climbing the chain, you'll be heard.