Originally posted by jeallen01 I was also puzzled for the same reason, and I will enquire as to what they had to do
I've just phoned up Asahi Photo to query what he meant about "packing" the white solenoid - but it appears that I must have misheard/misinterpreted what he said.
Seems that he did not have to do anything to the replacement white one - but just cleaned up the area around it to ensure there was no dust, etc., there.!
A related thing that he said was that sometimes dust does get between the faces of the solenoid magnet and the moving "keeper" and prevents correct operation - and so that's why they did the cleaning.
In my "defence" I can only say that I was not feeling very well when I collected the camera because of the 2nd (!) knee now having signs of arthritis, and so walking was difficult and painful - although it does seem to be getting somewhat better now.